Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't think of any improvements. It was a very hassle-free transaction. The man running the place wasreally nice and helpful.
I was very satisfied with custr service and very easy process of rental.
Staff was very friendly and helpful.
Friendly staff and quick service.
The owners were so incredibly kind, helpful, and personable. We will definitely return to that location for our next rental!
The person at the location was efficient and helpful.
Super friendly customer service!
The team at this location was incredibly kind and helpful. They were also very diligent in explaining the rental process and answering any questions I had. I will definitely come back for any moving needs.
The truck was not cleaned. Doing a check of the truck with phone photos does not show the existing damage on the truck. It would be helpful to have the truck I ordered from the location I needed it from without moving my reservation the day prior to my move. This caused additional stress in an already stressful move.
Friendly and efficient
Absolute best U-Haul experience ever- fast, clean, and courteous! Owners were prompt, kind, and SO helpful! Have you ever seen someone clean the truck before you take it away? Now I have! Have you ever had someone walk with you around the truck and point out imperfections so you aren't charged? Now, yes! I've moved many times and this was by far the best truck and experience. Watson & Taylor self storage is highly recommended!
The employees working here are very friendly and easy to get in touch with. This was the first time I'd ever rented a U-Haul through the app and everything was fast and simple. I think it has been mentioned before, but I'll mention again, if your phone doesn't get a good cell signal, it may be a little difficult accessing the app from this location.
The location is great and the owners are so friendly and accommodating. However, UHaul itself needs to properly reflect that 24/7 pickup is not currently available at this location.
Horrible. I re-fueled the truck above the 1/4 tank mark and surpassed the guide chart by $2. They are trying to charge me an additional $58.88 for (Ez fuel sales, Fuel fill up service). Never using again
Better internet service. Checking out took longer than necessary because of slow internet service.
The whole process from reserving, picking up and returning the truck went off without a hitch. I would definitely recommend renting a uhaul from this location. The only down side right now is all the construction in the area. However the customer service I received made up for that.
It's good to know that people like that are still around! They are helpful curtious,quick & efficient,and make you feel comfortable while tending business! ( Plus the ice water definitely helped!) Thank you ??
When I filled the truck up with gas, gas spewed out of a pipe underneath the truck (near the gas tank). It looked like someone had tried to patch the leak but quite a bit of gas still spilled out onto the ground.
Make sure signage and phone calls are easily available.
The staff here are so nice and accommodating. They made a stressful event very easy. Thank you BJ
The people were wonderful. Very accommodating after a long trip.
Past customer had a dog. Windows inside dirty and not vacumed
They charged me gas that I was not suppose to be charged and,saying they took picture of gas hand,I put gas above 4th a tank,,lthats what was in truck before I left ,,this is the worst service ever,I AM SUPER PISSED,
The dolly wasn't included, but U-Haul did remove the charge for that aspect so I'm happy that that portion of things was figured out. Easy to pick up, and made my move 100% easier.
Excellent service
Very friendly couple than runs the storage facility. Limited amount of trucks available.
Owner was very helpful and friendly.
Be sure to use app to check out the truck if picking up rental from this location.
They were super amazing and I would suggest that anyone in the Austin area go to them. They were so nice, helpful, and accommodating.
Drive way exit is to low for a trailer. When using a trailer a better exit is needed.
Helpful and courteous
Friendly staff.
Amber was awesome! very courteous and super friendly. I truly enjoyed her customer service.
Excellent!
Everyone was very helpful and so kind! I would highly recommend them to anyone!
Great management! Thank you for your service, we support our troops! Great customer skills and very pleasant to work with. Should have rented storage here with a higher price rather than Rundberg location.
Truck was dirty, windshield was covered in tree sap and could barely see out of it. Had to take it to a car wash before heading on my road trip. Moving blankets were strewn across the back of the truck. Renter did not walk me around the truck to ensure all damage was marked or give any instruction.
Great service
And I dropped off the U-Haul I wasn't told I was looking for a different business name then the U-Haul so it took me a bit to find the storage business where to Leave the truck.
The man and woman working there were extremely nice and helpful with me!
This was not my selected location. Neither location that I chose on your website was actually in my reservation. Why even let customers choose when you change them. Very frustrating.
