Customer Reviews for Wauconda Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wauconda Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Nikolaus U.
Rating:

Easy to drop off equipment

Christopher D.
Rating:

Customer did not leave a comment.

Dewayne B.
Rating:

The day before my move I was notified that a truck I had reserved a month prior would not be available at the location I requested AND wouldn't be available to pick up until five and half hours after my original reservation. The Wauconda location THANK GOODNESS had a truck for me otherwise my entire move would have been a disaster. 100% would recommend this location. When I frantically called to find the truck, the woman who answered was so kind and reassured me they had a truck for me and the man who was there to get us our keys was also very kind, patient, and transparent with what was expected when we returned the equipment.

donna B.
Rating:

Second year using a van to move pageant stage equipment. I will keep coming back as long as they have it available at Wauconda Storage. The staff are always helpful and kind. The vehicles are always clean, fresh and ready to go. Thank You.

Shawn R.
Rating:

great experience and was able to get done what I need.

hector C.
Rating:

Customer did not leave a comment.

Stephen F.
Rating:

Customer did not leave a comment.

Lisa B.
Rating:

Customer did not leave a comment.

David J.
Rating:

Customer did not leave a comment.

raulberto F.
Rating:

Customer did not leave a comment.

Debora B.
Rating:

You guys are the best!

Lee Z.
Rating:

Worked fine for me. No suggestions for upgrades. Thanks

Brad B.
Rating:

Customer did not leave a comment.

Laura D.
Rating:

Customer did not leave a comment.

Brian M.
Rating:

Customer did not leave a comment.

KIRK B.
Rating:

Location states open until 5pm, but the person that shows you how to hitch leaves at 4pm and would not stay. I originally booked this pickup in Palatine, Il but suddenly the day before it was no longer available there. I had a hard time getting there before that time, as it is 45 minutes from the orginial location close to my home. I was on my own trying to figure out how to hitch it up, good thing i watched your video. they gave me some free days for my trouble, so I guess that was my compensation for UHAULS screw up

kurt B.
Rating:

Excellent service

steave L.
Rating:

Courteous, knowledgeable, felt like I knew what I would get and what I needed to do.

Raymond S.
Rating:

Customer did not leave a comment.

Dennis C.
Rating:

wash the vehicle inside and out. check fluids. there wasn't any washer fluid. check tires. the left rear tire was almost flat.

margaret D.
Rating:

Customer did not leave a comment.

James U.
Rating:

great experience, always is

steven L.
Rating:

Customer did not leave a comment.

Rashad T.
Rating:

Balance the trailer tires. Around 45mph trailer had a horrible vibration.

Francis D.
Rating:

Customer did not leave a comment.

MARK M.
Rating:

Customer did not leave a comment.

tim M.
Rating:

The service is excellent

Mark G.
Rating:

Customer did not leave a comment.

Theresa R.
Rating:

There is no signage for this location. Desk guy lacked any customer service skills.

Charles T.
Rating:

Customer did not leave a comment.

Paul N.
Rating:

Customer did not leave a comment.

Tim B.
Rating:

Customer did not leave a comment.

Steve G.
Rating:

Customer did not leave a comment.

Rafael S.
Rating:

The lady was so nice and clarified questions I had. Definitely would use them again!

mark V.
Rating:

It was 40 miles from original PU location

Juan A.
Rating:

Nothing.

PRESLIN I.
Rating:

Customer did not leave a comment.

Gregory O.
Rating:

Customer did not leave a comment.

Steven M.
Rating:

The mobile check in was a frustrating experience compounded by an area with weak cell service. It took almost a half an hour, multiple phone calls for help and a lot of swearing

Kaitlynn T.
Rating:

Customer did not leave a comment.

Mark C.
Rating:

I wanted to pick up the vehicle at the Crystal Lake, IL location. I had reserved in 2 months in advance and was told I was in a good position to get the rental. Guess not. Had to drive half hour out of my way. That sucked.

HENRY D.
Rating:

I called to ask not to charge the card on file to for extra mileage. Was going to call in with another card. As soon as they opened they charged the card and I got negative balance on it

William R.
Rating:

Customer did not leave a comment.

THOMAS S.
Rating:

Customer did not leave a comment.

Steve S.
Rating:

Customer did not leave a comment.

Ernest F.
Rating:

Everything was easy. Equipment was ready when I arrived and no issues.

Debora B.
Rating:

Customer did not leave a comment.

john K.
Rating:

Customer did not leave a comment.

julie O.
Rating:

Customer did not leave a comment.

MARK R.
Rating:

Customer did not leave a comment.

Gabriel S.
Rating:

The place looked like a dump and there was no where to park the truck

jay W.
Rating:

Super nice guy working there!

THOMAS S.
Rating:

Customer did not leave a comment.

David D.
Rating:

Customer did not leave a comment.

Angie R.
Rating:

Customer did not leave a comment.

PATRICIA B.
Rating:

Customer did not leave a comment.

David W.
Rating:

Friendly knowledgeable and helpful personnel. No improvement needed. They know their business!

Vladimir C.
Rating:

Customer did not leave a comment.

Karl N.
Rating:

Customer did not leave a comment.

Bart B.
Rating:

Customer did not leave a comment.

Anthony D.
Rating:

Customer did not leave a comment.

Charles C.
Rating:

The lot is gravel, not pavement. The trailer lift dig into the wet gravel and made it twice as hard to unhook the trailer.

Dustin S.
Rating:

I requested a two wheel dolly. This was not in the truck. Which made it difficult on my project/month. When people are using the mobile experience you're there needs to be a better check on what they are asking for to be included in the rental.

roger R.
Rating:

Need new marketing. Your daily rate is less than 3 hrs at HD or Menards. 2 hrs 5 minutes your charged for 3 hours at HD. You can have your truck all day for way less. Then traffic etc doesn't kill you

steve K.
Rating:

Customer did not leave a comment.

KRISTA J.
Rating:

Went to Mike's in Lake Villa IL Sat at 10am and was informed he stopped working with uhaul the day before. Was sent to the Wauconda location to pick up our uhaul. The trailer light harness was tied to the receiver. My husband and son had to rewire our light harness with a 4 foot cord so it would reach...took them 3 hours (in degree temps, outside) and cost us $40. VERY DISAPPOINTING!!!!

Irene M.
Rating:

I wish I could've pickup my rental closer to my home in Lake in the Hills. There is a U-Haul in Crystal Lake (which had many trucks). Because I had to go to Wauconda, I ended up having to pay $32 for an Uber ride from my home to Wauconda.

Joseph S.
Rating:

We very nearly had to dig the truck out of the snow hen we picked it up. The location had the feel of a neglected junk yard.

Daniel F.
Rating:

Customer did not leave a comment.

Michael L.
Rating:

Customer did not leave a comment.

Paul D.
Rating:

Customer did not leave a comment.

John M.
Rating:

I set up my contract in Crystal Lake so I could easily get my trailer after work. Instead I had to leave work early because the Wauconda location closed at 3:00

Steven H.
Rating:

I was very pleased with the service and Theresa was awesome to deal with! I will be back!! Thanks much!!!

Sean H.
Rating:

Always a great experience at this location...

margaret D.
Rating:

Customer did not leave a comment.

Charles C.
Rating:

Pave the driveway so that clean tow vehicles don't get tires muddy and full of gravel upon returning trailers.

Kevin W.
Rating:

Customer did not leave a comment.

Pamela L.
Rating:

Customer did not leave a comment.

Charles C.
Rating:

Need a paved lot.

julio M.
Rating:

Friendly service on both pickup and dropoff.

MARIA G.
Rating:

Customer did not leave a comment.

Ken R.
Rating:

Customer did not leave a comment.

Gerald B.
Rating:

Just an excellent experience in and out.

Melvin L.
Rating:

Very poor customer service

Craig T.
Rating:

Customer did not leave a comment.

Paul H.
Rating:

Customer did not leave a comment.

Charles S.
Rating:

Customer did not leave a comment.

Bart B.
Rating:

Customer did not leave a comment.

BARRY W.
Rating:

GPS made it a little hard to find. Plenty of room to move around at that location. The trailer look like a fairly new trailer in very good shape. I appreciate that very much. Thank you

Tyrone T.
Rating:

Customer did not leave a comment.

Kerri A.
Rating:

I had chosen another location to pick up at. When I arrived there I learned that they didn't have the trailer and that I'd have to drive all the way to Waconda which was very frustrating as we were packing up and drive cross country to Arizona that day. A phone call would have been nice before wasting my time driving all over Lake County for a simple trailer.

Robert W.
Rating:

We had a little difficulty finding it but that was probably due to our GPS. Address needs a direction indicator I.e. N,S.

Sharon A.
Rating:

The wauconda location did not show the equipment or how to properly use and did not ever leave the office all he said was make sure you take the one marked 7879

Richard B.
Rating:

Running lights on the left side didn't work !!

CARL F.
Rating:

Customer did not leave a comment.

Steven T.
Rating:

Everything was perfect. Quick service very friendly. I would highly recommend this location and team to anyone

Pamela F.
Rating:

Customer did not leave a comment.

TIM K.
Rating:

Truck was clean however the Steering was loose and the truck wandered while driving. The couple who rented to.us are an absolute asset to your organization! Very down to earth and helpful!

Geoff C.
Rating:

Soooo easy to rent here. The owners are super nice and helpful. My second time renting from here. Just great.

Jason Y.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top