Customer Reviews for Wilson StoreMore
(U-Haul Neighborhood Dealer)

224 reviews

3451 Ward Blvd   Wilson, NC 27893

(252) 234-7520

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(252) 234-7520

3451 Ward Blvd
Wilson, NC 27893

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

When picking up the Uhaul it took about 30 extra minutes. The Clerk was not trained in Uhaul pick up and told me I would have to come back tomorrow. I called uhaul and attempted pick up on my phone, however I had to deal with the Clerk. When I returned inside I explained I could not come back another day, she reluctantly called another employee in and he saved the day. If it was not for Trey coming in, off the clock to let us pick up our rental, our whole weekend and move would have been ruined. I am thankful he arrived, but I was frustrated with the beginning of my expirence.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

DEAN D. 
Rating:
5.0

Customer did not leave a comment.

PATRICE J. 
Rating:
4.0

No mattress pads available, even though I had reserved them.

michael C. 
Rating:
5.0

Customer did not leave a comment.

Christen W. 
Rating:
3.0

Customer did not leave a comment.

MACHELE S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

The process was easy and the attendant was very accommodating. Nothing to improve it.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA N. 
Rating:
4.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

ELAINE J. 
Rating:
5.0

Don't allow smoking in vehicles. Smelled terrible.

Stacey K. 
Rating:
5.0

Customer did not leave a comment.

Frances W. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Great Friendly customer service.

JANICE K. 
Rating:
1.0

we waited inside for someone to help us for over 30 min. The person working there finally came back from wherever she was and was rude. did not apologize.

Justin P. 
Rating:
5.0

Always rent from Uhaul, never had a bad experience!

GAIL D. 
Rating:
5.0

Pick up and drop off locations were great! I was able to pick up and drop off with no problems. Very professional.

Allison S. 
Rating:
3.0

Let next customer put the U-Haul rental truck on full tank

KIMBERLY M. 
Rating:
5.0

Custo.er service was excellent and equipment was very clean. I would recommend them, and no complaints.

MARQUIETA T. 
Rating:
3.0

Customer did not leave a comment.

WALTER C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

both pick up and drop off locations had very friendly and helpful employees.

JO T. 
Rating:
4.0

Customer did not leave a comment.

Ramsey S. 
Rating:
5.0

She worked hard to find me a truck , she kept in touch, then she delivered

LOU C. 
Rating:
5.0

Customer did not leave a comment.

Michele J. 
Rating:
5.0

Customer did not leave a comment.

ANDREA C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

TASHIKA B. 
Rating:
5.0

Very good customer service.

HOWARD H. 
Rating:
3.0

Get more trucks for this location

MICHELLE P. 
Rating:
5.0

Nothing give same service!!

PATRICIA F. 
Rating:
3.0

Customer did not leave a comment.

SUGTRISHA F. 
Rating:
5.0

Customer did not leave a comment.

SHERYL T. 
Rating:
5.0

Customer did not leave a comment.

DEMETRUS M. 
Rating:
5.0

Customer did not leave a comment.

CHASITY A. 
Rating:
5.0

Customer did not leave a comment.

TANJA H. 
Rating:
3.0

Customer did not leave a comment.

ROCHELLE G. 
Rating:
5.0

Customer did not leave a comment.

DEMETRUS M. 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE W. 
Rating:
5.0

Service was great!

CANDICE H. 
Rating:
5.0

Customer did not leave a comment.

debbie L. 
Rating:
3.0

Customer did not leave a comment.

MARK W. 
Rating:
4.0

Customer did not leave a comment.

JOSE Q. 
Rating:
5.0

Customer did not leave a comment.

CERLINE S. 
Rating:
5.0

Not anything customers service were nice and clean work place as well I would refer people's and family there any giving day. I appreciate everything from y'all. Thanks Tim Ford.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Ian K. 
Rating:
5.0

Customer did not leave a comment.

VERNON C. 
Rating:
1.0

The amount of days charged was not needed!

DANIEL W. 
Rating:
5.0

Best customer service EVER! Thank you!!!

LINDA W. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

I can not believe it can be improved when it is already excellent. If I could give 10 stars I would. It was definitely a comfort to be able to use your truck at a most difficult time. My son unfortunately passed away and the truck was the right size to get everything out of his apartment, I do not know what I would have done in such a difficult time if you were not available. Thank you for your service and truck. God bless you!!!!

BRENDA W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Walter H. 
Rating:
4.0

With the 24 hour rental more free miles should be included and AARP discount.

SHARON L. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE L. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

ANGELA T. 
Rating:
3.0

Not the location I requested, which was right up the street from my house. But online return was great. Thank you, UHaul.

Barbara B. 
Rating:
5.0

-

DEBRA B. 
Rating:
5.0

Customer did not leave a comment.

Tara J. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

Very happy customer

Jerome D. 
Rating:
3.0

Customer did not leave a comment.

Chamika H. 
Rating:
4.0

It's all good

Christopher P. 
Rating:
5.0

The person taking my order was very awesome and friendly. Also the van was roomy and provided me with everything I needed. Thanks!!

TIO J. 
Rating:
5.0

I liked this pick up place, lady was very friendly and helpful.

Marion H. 
Rating:
3.0

Again my issues were with UHaul

Juanita J. 
Rating:
5.0

Customer did not leave a comment.

Brianna J. 
Rating:
5.0

There's nothing I can see, the staff were so friendly and we're ready to help me.

Minnie M. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Absolutely nothing

KISHA T. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
4.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Chanter B. 
Rating:
5.0

Smaller trucks.

RODRIQUES J. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
4.0

Customer did not leave a comment.

RICHARD E. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Better availability and communication between Uhaul and the location where I got the truck. The location is actually open earlier than Uhaul reports but my reservation was moved to later because they didn't seem to realize that.

Yasmine F. 
Rating:
5.0

Wonderful location and very helppful staff.

Linda J. 
Rating:
5.0

Excellent customer service from 2 different people. The truck was extremely clean. Cleaner than any rental truck I've ever had. Thank you.

ROBERT B. 
Rating:
5.0

attendant was most helpful and patient with me when I was undecided as to whether to rent one way or return to rental station.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Jeanine W. 
Rating:
2.0

Customer did not leave a comment.

LUIS J. 
Rating:
1.0

I made the reservation a week in advance for a 10 foot truck at 2:30 pm on a Friday. I was called on the day I made the reservation to be told they would be giving me a 15' van at the cost of a 10' because that's all they had availability. Thursday night I received a text asking to confirm my pickup at 5pm. I called because I had made my reservation at 2:30, and had made plans with people to when and where to help me move. They did not let me know my reservation was changed or had the possibility of changing in an appropriate amount of time. I changed my schedule to pick up the van at 5pm, only they didn't have my truck in. So they gave me a 20' van and charged me for the 15' van. What I was expecting to me about $150 including van, insurance, and mileage ended up being $252. No one could tell me where the extra $100 was coming from. After calling U-haul customer service I thought I was receiving help but was hung up on, whether accidentally or not I have found uhaul extremely unhelpful and will not be using them again.

Jillian D. 
Rating:
5.0

Customer did not leave a comment.

SAMARIE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
1.0

The woman who was working when my wife returned the vehicle was extremely rude to my wife because she could not find our contract in her system even though my wife had the printed contract right in front of her. All this after a 22 hour drive. She told her she had no business dropping off at that location even though that location WAS THE VERY ONE PRINTED ON THE CONTRACT! This woman should not be working for you.,

Darci M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

DAMENICA J. 
Rating:
2.0

I called prior to move to ask if they would be open Saturday. Female on phone said yes. They weren't. unaware that phone settings wouldn't allow location to work. Turned out It was settings in my browser. took way too long to check vehicle in waiting on support. I will say support was helpful.

Lee P. 
Rating:
4.0

Customer did not leave a comment.

CARRINGTON N. 
Rating:
5.0

the person on duty there for check out of equipment was especially helpful.

MARGARET W. 
No reviews have been submitted for this location.

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