Customer Reviews for Woodburn Xpress

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Woodburn Xpress

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Janet W. on

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The gentleman running the location was not informed - he kept telling me that I didn't have a reservation and that no truck was available - ON MY MOVING DAY. After about 1/2 hour on the phone - he finally "found" my truck. He was rude and not very knowledgeable - thus he asked if we still wanted moving blankets - I said ok. He asked how many - I said maybe 5 - which he just threw in the bed of the truck. Come to find out that moving blankets come in quantities of 6 or 12. I would NEVER use U-Haul again from Woodburn location or recommend it to my friends. when I made my reservation - I was told that I would be able to pick up my truck at the Coldwater Rd location - then got a text the day before telling me to pick up my truck at Woodburn - 30 minutes away from the Coldwater location. NEVER AGAIN!!!!! If I hadn't turned off my internet - I could have made other arrangements - if I had know that U-haul would screw me.

Ashley D. on

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Customer did not leave a comment.

PERRY M. on

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The man who helped us went out of his way to help us get the keys out of the lock box.If it wasn't for him we would have never gotten our keys. Your mobile app sucks.