Your over all way of treating customers is not customer friendly. I set up a trailer beginning of week to pickup close to where I was going to pickup a couch. Friday afternoon I get a call that the only trailer available is 45 minutes west of my selected pick up. So now I'm 1 hr and 15 minutes away from trailer. The person on the phone found another location but It was 40 minutes in the wrong direction she tried to help. Why would your system wait till I no longer have any other options other than drive the extra miles. The guys that met us when we picked up our trailer were customer focused and helpful. I'm done with this rental company as I had another poor experience in June. You have monopolized the rental business and pushed out the local companies who are customer focused and wouldn't call at that last minute to change a reservation.Kevin B.
Customer Reviews for Xclusive Auto Detailing & More LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Todd G.
U-Haul was great and so where the people! There were issues with processing my debit card but that was finally fixed and everyone worked hard and diligently to get it corrected! My overall experience was excellent and I appreciate uhaul customer service and the locations on both ends for all the help!!!!!Linda W.
Customer did not leave a comment.Cheng C.
Customer did not leave a comment.Eric H.
Very friendly, but the right guy wasn't there at the rental time: the other guy at the shop had to call him, because apparently only one person knows how to do U-Haul rentals. However, he showed up soon (5-10 minutes tops) and got the rental going quickly, so we weren't that delayed. Good overall.Mark D.
No cell service. Nobody answered the phone therePamela U.
Customer did not leave a comment.David H.
Customer did not leave a comment.Traci M.
truck wondered / needs steering / front end checkedStevenW B.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Troy N.
Customer did not leave a comment.Spencer P.
Clearer sign as to where to pick up, Google took us to the back of a shedMartin B.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.Matt P.
Customer did not leave a comment.Chad B.
The units were located around a building that had no public entrance and I was unsure whether I should just take the trailer. After attempting to locate someone to ask, I finally left with the trailer after sending a message to the contact number. More accessibility at the location would be helpful.Brent S.
Customer did not leave a comment.Craig R.
Uhaul was very dirty. I had to drive around the building and go through a random side door to find someone to see where to rent it. After I dropped it off they said I went 30 miles over what I actually went plus I filled the tank up before I left and there was still more gas in it then when I picked it up. Not impressed and would like at least $40 back.Michaela K.
Customer did not leave a comment.Mike R.
Customer did not leave a comment.Troy S.
Customer did not leave a comment.Colin P.
The location's address wasn't marked really clearly but the gentleman who helped me more than made up for my initial confusion.Martin P.
No cellular service at this location and spotty wifi. Unable to complete return equipment process via mobile.Matthew K.
The problem was the online pickup and then the poor position of the lock box for the key and the difficulty opening it.Sarah O.
This a run down location, with barely any cell service and no one on hand to help.Scott F.
Customer did not leave a comment.MICHAEL S.
The truck was not there I had to wait and have uhaul find another. They did and I had to drive 40 minutes for it. The truck was horrible, tires bald, it shook so bad driving my worst experience everCharlotte K.
Customer did not leave a comment.JESSICA S.
Customer did not leave a comment.robert N.
Had trouble finding the front door of the buildingRyland E.
Customer did not leave a comment.Patty T.
Just dropped off the truck, No one on site.Cheryl M.
I got a trailer for in town day use which I would assume that means I had it for 24 hours. But I got charged after I returned it for another day. So I have 2 charges on my account for equipment I only used for less than 24 hours. I picked it up around 4:30pm and I returned the equipment around 3pm the next day.Dakota W.
The gentleman in charged was very pleasant...DAVID B.
Such great and quick service! Answered any questions we had too!Michelle O.
Didn't interact with anyone from this location outside of a phone call I placed asking if I was late with dropoff if there was a particular place to leave my trailer. The representative was clear and concise letting me know to just drop the trailer next to others he had on property. Good interaction overall.Douglas D.
Customer did not leave a comment.Joseph P.
Why don't you visit the place yourself and find out.SCOTT F.
I had to drive 20 miles round trip for a smaller truck than I wanted.. Now I paid a $20 fee for not responding to the return email because there wasn't phone service in Knapp sufficient enough and by the time I got back the email had timed out.. Yeesh...Andrew B.
Customer did not leave a comment.Shane C.
Have better WiFi for after hours service. Website did not work well. We were on hold with customer service for over 40 minutes! The first time we were transferred and the second person hung up on us, so we had to call again. The second time we got very helpful service!Angela A.
We called the U-haul dealer in our area and she worked VERY VERY VERY hard to get us a trailer. We we so thankful for her! It all worked out very well.James P.
Customer did not leave a comment.Debbie E.
Customer did not leave a comment.CRAIG C.
Customer did not leave a comment.Steve M.
Very helpfulPaul C.
Customer did not leave a comment.CHERYL K.
location was closed on sundayVerleen M.
Nothing. Everything went smoothly and was able to easily reach the shop owners that carried the truck.Nhia Y.
Absolutely not, I was told as long as I brought it back I would get a $100 credit for all the bull crap they gave me and nothing. Shady as hell, you don't tell someone one thing and do another.Jewel G.
The amount I was charged was $66.54 more than what I was quoted. I made a phone call and Matthew was going to check it out for me and get back to me, but I have not heard back. The U-Haul was picked up on Sunday morning and was returned on Tuesday. It was rented for six days and I'm surprised there was no refund or bonus for returning it back early. I would be happy with a refund of the $66.54 that I was overcharged. Other than that, it was the sure way for us to go.Moira M.
Make the return process less smartphone dependent. It would be great if I could just lock the truck and toss the keys in a dropslot and be done with it.Derek H.
Customer did not leave a comment.Greg G.
Fast , smooth transactionMichael B.
the guys were awesomeKELLY Z.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.stacey B.
Not charge for SafeMove, if the customer does not request it. Provide clean furniture pads.Timothy L.
Customer did not leave a comment.Dawn P.
Customer did not leave a comment.Albert C.
Completely satisfied!Barbara L.
Customer did not leave a comment.Brock B.
Customer did not leave a comment.Doug G.
Employees were so easy to work with! Thank you! Kevin Cooperkevin C.
we were charged for gas after we filled the truck to the point it was when we rented it. Rented at 3/4 tank and had it at 3/4 when returned. We put in 51.00 on a 130 mile trip to get it to the 3/4 mark. We got charged 26.00 for gas which they put in and still told me that it was at 1/2 tank. Matthew was kind but neither one of us could figure out what happened. He said to call corporate Monday and they would refund me.Stan M.
Customer did not leave a comment.doug K.
Could not check in online because there was no internet accessRYAN F.
Customer did not leave a comment.chris R.
Satisfied-fast efficient rental experiancedon T.
Customer did not leave a comment.Darrin F.
Dropped off trailer when nobody was there. Checked back later and was pleasantly surprised with the friendliness and thorough process. Was a bit worried since we just dropped it off without â€˜checking it in' , but we went back later to verify and were glad we did! Nice guys. We'll be back. (Trump 2020!!)sandra A.
Customer did not leave a comment.Lorna V.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.John S.
He gave us an "estimate"and come to find out, we owe him roughly $100 yet!john H.
Customer did not leave a comment.Stan R.
Customer did not leave a comment.brenda F.
Nothing! Staff was excellent to deal with.Kelly C.
Customer did not leave a comment.Lystra Y.
Workers incredibly helpful and kindROBERT K.
Customer did not leave a comment.charles W.
Nothing everything was exceptionally great!cindy C.
Great customer service. Truck was ready and waiting for me and I was able to get on my way quickly. Little hiccup with payment verification, but Matt (I think?) was very kind about getting it figured out quickly and was obviously concerned with my being able to get on with my move. I definitely recommend using Uhaul and the Xclusive Auto Detailing pick up site.James N.
Only negative is that address comes up differently in GPSThomas G.
Upon arrival to my NEW and UNPLANNED drop-off location, the online check-in WOULD NOT work. I tried three time before I decided to call U-Haul. They said they could see I was having difficulties with the drop off, so they would take care of it for me. When I went to put the keys in the drop-off box, the box was hanging off of the building, completely open and unguarded and unprotected. I let the U-Haul representative on the phone know the condition of the drop-off box and that if I put the keys in there, literally anybody could grab them and take the truck. She said she would take note of that on my contract and that I was good to go. I will NEVER use U-Haul again. Not one aspect of my original appointment was honored and every single step along the way I ran into yet another issue.Laura D.
Through no fault of the business owner, Google Maps gets confused by the address, and directs you to the middle of a cornfield 20 miles outside of Menomonie, WI that has a similar address as the UHaul rental business, which is only 1 mile outside of town. Please make a note on your website for this location that it is located 1 mile south of Menomonie. Trailer needed to be swept out, but other than that, I was very satisfied with service.James A.
Customer did not leave a comment.John L.
Very easy process. Matt was very helpful.Barbara L.
Customer did not leave a comment.Michael S.