The UHaul pickup process was a mess. Not the locations fault, but our pickup location was changed right before our pickup and it was not communicated well at all. The location of the lockbox is across a two lane highway from the actual vehicle pickup. It's really inconvenient and confusing. I understand because of space but that needs to be communicated better from the start.Logan M.
Customer Reviews for Xtreme Motorwerks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was extremely dangerous to drive. The alignment of the wheels was completely off and the truck would just start jumping out of nowhere where it made it seem like it lost 2 tires or something.Adis K.
Equipment returned within an hour yet the contact has been closed for days.Maciej J.
WORST RENTAL EXPERIENCE OF MY LIFE!! Uhaul changed our pick up point with no notification so we drove around needlessly. Found our truck-Uhaul didn't tell us pick up place was closed -took 38minutes to walk us through mobile pick up. Key location no where near truck-had to drive to key location. Extra equipment we ordered not in truck-had to go to another location to pick that up. Delayed us by over 2.5 hours and a huge waste of our time. Customer service even admitted that the pick up spot was moved and we were not contacted. So bad!!!Victoria F.
Customer did not leave a comment.Justyna H.
Reservation was for 1100, opted for mobile pickup, the incorrect van was at the location and the numbers on the truck didn't match. Owners of the store did not arrive until 1137 to check in the van. Ordered equipment was not available at this location despite being moved to this location the day before due to truck/equipment availability. Uhaul representatives were not helpful or remorseful for our wasted time, delayed in our elevator reservation, and now no moving equipment or moving pads to assist in my move.Greg J.
Where do I start. No parking lot, had to park next door to walk around property. The truck was parked across a busy street, had to drive there while UHaul help was on the phone. Had to then drive back to the used car dealer to retrieve the truck key that was not locked up. The process took more than an hour to pick up the truck.Edward M.
Customer did not leave a comment.Ron B.
Customer did not leave a comment.DAVID Y.
When I arrived I was told no equipment was available, they told me to go elsewhere. I told them there was a trailer out front and that is what I reserved. I overheard one guy say we need that trailer to pick up a customer's car. I WILL NEVER RECOMMEND A U HAUL THIRD PARTY RENTER. THE DAY I RETURNED THE TRAILER , THERE WAS NO AT THE LOT. I MADE NINE (9) CALLS TO THE DEALER BEFORE, I HEARD BACK FROM THEM..Walter B.
Phone number listed on contract forwards to another number that states voicemail box is full. A note in the window states you have to use the website to return the rental. Very crowded lot, I ended up leaving the dolly on the parkway of a state highway with several others.GREGORY K.
This was the most horrible rental experience of my life. The truck wasnt at the first location, no one bothered to call me. Got transferred to a different location and had to work over an hour on multiple phone calls trying to get access to the truck. We had people sitting at our house for 2 hours while we waited. They were so many cars at the 2nd location that picking up and returning the truck was a pain. I'm not sure If I'd ever use Uhaul again.Robert N.
The owners were very helpful in getting me going, the van was clean and newer, and returning it even when the office was closed was a breeze. Thanks!Tom H.
Customer did not leave a comment.PRATIK R.
Be ready so the customer doesn't have to wait so long. Have requested extras, dollys etc. there.Paul P.
The wheel straps were bad on the left side when I got home and was unloading the vehicle the trailer came loose from the ball hitch and damaged my truck I was not pleased I had insurance on this does it cover the damage write back to memichael M.
The U-Haul app is horrible! It kept spinning and spinning and spinning. I had to keep retaking pictures like 5-6 times. It took me 40 minutes to â€˜virtually check in'. 40 minutes that were not subtracted from my rental time of 4 hours. My truck did not even initially show up as being â€˜ready' and I was told through a locked door that the facility had to reboot their computer and it would show up in another 10 minutes. Although the truck was immaculately clean I can not recommend U-Haul at this time due to their really SLOW appDanielle B.
Excellent service! Great staff!Raheel A.
Truck shook violently from 40 to 55 mph. Horrible maintenance upkeep. Fuel gauge was metered at full when picked up but was at 7/8 when I arrived. This led me to have to prove to staff by having to take pictures and document it. Customer service is fucking horrible. Was on hold for over an hour on a Saturday. By far the worst experience with uhaul I've ever had.Christopher K.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Citlaly M.
Gas light was on, less than 1/4 tank, inside was not cleanMohammad S.
Customer did not leave a comment.Srikanth E.
Customer did not leave a comment.John C.
Customer did not leave a comment.John B.
Great customer service. Will be using them again. Easy and close to home!!!Kathleen L.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.JEFFREY H.
Location difficult to locate. They were supposed to be open until 7 pm and we arrived to pick up the truck at 4:30pm no one was there we had to do everything over the phone. I was told that the $120 I had prepaid on line was credited back to my bank and I was charged another $85 upon pick up because that would save me money I was told. I wanted to return the truck to a Uhaul at my final destination but was told I had to return it to the pick up location which was 43 miles away and I was charged an additional $68 dollars for the return because of the additional miles. I have nothing in writing on any of these transactions from Uhaul and I haven't received the credit in my bank they promised yet. To date I have been charged a total of $273 for a 50 mile move. I am very unhappy with how I was treated and if my money isn't back in my bank tomorrow I will be contacting my attorney.Nancy K.
Xtreme motor werks are awesome!Janet R.
Place was run down and owner showed up half an hour late. Then changed my 1 way route to an in town without my knowledgeMichael C.
Customer did not leave a comment.Jack M.