Never again . I had to clean the truck out that had broken glass in it. Pick up was horrible. No clear instruction. I was overcharged because drop off was even worst. I not only drop the truck off earlier but I sent pictures to the guy on the phone because key drop off box was sitting wide open. HORRIBLE EXPERIENCE!!cassandra A.
Customer Reviews for Zoom Towing & Roadside STL
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was in a strange location, I was told it was 24/7 but I had to call 4 times before I got someone. The gentlemen that helped me was nice and helpful, but I would have preferred my original pick up location.Deirdre F.
I chose this location because it said someone would be there to give me my key. When I talked with the representative who helped me the morning of my pick-up, she stated the owner said he would be there. The locks are hard to open and the customer service lacked considerably on the pick-up end.Gabrielle F.
Make sure all requested items are available at pickupMICHAEL S.
Great new truck customer service was great Kevin was very helpful and knowledgeable in the rental process.Richard W.
I definitely felt like a valued customer from the moment I walked in the door until they handed me the keys, they answered all my questions and was a swift transaction. Would highly recommend this U-Haul dealershipHARRISON L.
It is in a very bad neighborhood. I wouldn't be caught there after dark!Annette B.
I'm not sire what I was to expect but the experience was just horrible. It was very cold outside of course and then there was no one there to assist or at least that's what we thought. We were trying to figure out the trailer and instead of someone coming to help they spoke through a camera and questioned the validity of the confirmation. Never came out to help after we asked and was even accused or questioned if we were trying to steal the trailer. Ha! It took us almost an hour to hook the trailer up while someone spoke to us through a camera. I would actually like for someone to call me about my experience.Maya W.
The truck was dirty , i had to clean the truck out myself before loading my belongings. There was a electric skateboard that took up space in our truck and it took away room from some of our items. At the end of my experience they charged me for the dirtiness if the truck when it was already dirty.Brianna R.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.ALEXIS G.
Customer did not leave a comment.ELIZABETH C.
Customer did not leave a comment.Polo Edgar P.
Grade a customer service! Always use this location.HARRISON L.
Do not say a dolly is available when you are short city wide.Terence D.
Great customer service, quick truck return.Nicole S.
Customer did not leave a comment.KEVIN G.
Customer did not leave a comment.CHARMAINE B.
My experience was great as always..the staff was professional and friendly..I will always use U-Hall for all my moving and equipment needs. The fact they were open late and had me covered was truly a blessing.JOHN P.
I waited so long for somebody to help me I schedule my pick up time at 4pm and nobody was there I didn't actually get my rental until after 4:30Rakyrah S.
Workers are very friendly and helpful, this has been my best uhaul experience overallCLAUDETTE C.
great. courteous staffMAUREEN G.
Customer did not leave a comment.RICHARD R.
Customer did not leave a comment.DeJah M.
no one was there had to wait for an hour once he got there couldnt be nicer the wait was the down fallWILLIAM D.
Stephen and his crew are great. They are knowledgeable and helpful with everything. Thanks again for everythingMichael C.
Wonderful guys here.Oscar H.
Awesome service. Had everything ready for me, was a breeze to get in and out. Very convenient location right off the interstate in downtown St. Louis. Helped me hook the trailer up.Paul I.