We reserved a IUhaul on August 1. When we arrived, we were told they didn’t have any. We drove from out of town to get the truck and were told it was nothing they could do. I called customer service and still nothing wa stone. My husband said there something in the app that said if the equipment was not available, $50 would be given. This is my first having a problem with UHaul. The place where we rented the truck was nonchalant.
KOGRECHA B
Executive Climate Control Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, LA 71201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The women that work at this location are extremely lazy and will not answer the phone. I rented a truck twice in a weeks time, and during the first encounter, I saw them decline several phone calls in a row and even said, “this number won’t stop calling over and over.” For my second encounter, I scheduled my original pick up time for 12:30. I started calling at 12:20 to tell them I was running late but was on my way. I called close to 10 calls. They kept ignoring my call on the first ring. I finally called on my husbands phone and they picked up no problem and didn’t have much to say except “okay” when I told them I was running late and that they kept ignoring my calls for 25 minutes trying to tell them that.
AnnaKate HCustomer service needs attention ASAP. The girl who "assisted" me was no help at all and even made me put the furniture blankets in the truck myself after informing me despite my reservation that there were no dollys of any kind available. Poor service and website collaboration.
Ashley FLatisha in Traffic was a wonderful help! Huge shoutout to her!
ETHAN WGREAT SERVICE. NO COMPLAINT
CECILE B