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Patrice G | First ImpressionsSelf Storage Units in Des Moines, IA, 50317
U-Haul Storage on Hubbell
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Only concern is that outside building had garbage and junk left by others. Not always and unsure who left people using storage unit or people walking by. Staff, when I encountered in building, were always friendly and things looked great. Thanks
Sue W | Overall ExperienceReally wonderful people
Marvin R | Overall ExperienceNice job
hazel b | First ImpressionsDidn’t like that the storage unit was a 24 hour access
Donna S | Overall ExperienceToo many creepy people hang around the building and they gain easy access. I would NEVER go in this property alone. U-Haul itself is a great company to work with.
SHARON S | Overall ExperienceThe building I'm leaving is much cleaner than the building that I'm keeping a unit in. I've seen mini cockroaches and one dead mouse already in the 2 weeks that I have been in the building with the office in it
Bethany B | Overall ExperienceSometimes very hard to get live person on the phone.
RHONDA S | Overall ExperienceNikki, at the truck facility was particularly helpful and kind. All the staff were helpful. They worked had to give me a unit that was close to the bay to assist my physical limitations.
Lydia J | First ImpressionsYesterday was a complete disaster for me. After I rented the storage. I had to get a moving truck to get my stuff at the storage. I was charged 150 for an hour. Now they took my things at the storage the storage gate was locked. I called to see if they could come and open the gate so I can put my stuff in. It was just called after another and telling me sorry. Sorry was not going to pay the extra hours. I was so frustrated I told the lady that was on the phone with me that I was going to broke the little lock that was at the garage door then she told me they will charge me with criminal activity. I just couldn’t believe it. The rental guy was so mad . They had to rent me one of their garage to put my things I had to pay 300 dollars last night. And then tomorrow he has to move my stuff again from his garage to the storage and I am going to pay extra money again. I had a very bad experience yesterday
Geneva L | First ImpressionsThey process of getting the storage was quick, smooth and easy. The storage was clean and convenient. I really appreciate that. Also, I feel like my stuff is safe.
Roy C | First ImpressionsUsing the app for the hubble locations tells me to go to the storage office. But where you told to store on an email is different.
ZACHARY J | Online Move InThe U haul agent was very professional and thorough. Ensured that we understood all important policies and was extremely helpful during the storage unit rental process.
KARINA D | First Impressions