Very unhappy with this uhaul location. We reserved a large outdoor unit two to three weeks in advance and found out the day of arrival that the door was broken and it couldn’t be used. Instead they gave us 2 smaller side by side units that were inside, down a hallway, and up a flight of stairs. This took substantially longer to unload than expected and they charged us for keeping the truck after hours, despite checking in 2 full hours early and getting delayed by their services and switching our unit. On top of this the units had numerous palmetto bugs upon moving our items out. Would never recommend this facility to anyone, it makes all of uhaul look bad.
Mallory H | Overall ExperienceSelf Storage Units in Durham, NC, 27707
U-Haul Moving & Storage at Durham Chapel Hill
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Drive Up Storage
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![Example storage unit layout]()
Medium
10' x 8' x 8.5'1-2 Bedroom Home
Size Guide- Rate:
-
$154.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $154.95 Per Month
1 Unit Left!
Split Level Storage
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![Example storage unit layout]()
Small
5' x 5' x 7.5'Miscellaneous Storage
Size Guide- Rate:
-
$84.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $84.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Small
5' x 10' x 7.5'1-2 Bedroom Home
Size Guide- Rate:
-
$109.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $109.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 7.5'2-3 Bedroom Home
Size Guide- Rate:
-
$154.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $154.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 7.5'2-3 Bedroom Home
Size Guide- Rate:
-
$204.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $204.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 15' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$224.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $224.95 Per Month
Sustainable Drive Up Storage
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![Example storage unit layout]()
Large
7.3' x 23.5' x 6.5'2-3 Bedroom Home
- Rate:
-
$204.95
Per Month
- Vanbody
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $204.95 Per Month
2 Units Left!
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The light fixtures were blown out that was near my unit. We were without lights some of the time. Maybe they were on a timer
ZIYADAH S | Overall ExperienceJeremiah is an excellent manager and really helped me out with a very smooth, convenient, and seamless move-in to our unit. Thank you to him and his entire team at UHAUL Durham.
AARON W | Overall ExperienceMy only complaint is that I asked for a storage on the first floor because of my handicap disability and I was assigned one on the second floor, which made it very difficult and I was at which floor did I want and I pacifically told Fran that first floor
Elosie c | First ImpressionsStaff were friendly and assisted us wirh details about renting a storage space.
Jomar J | First ImpressionsCheck in was a complete disaster. It was Sunday 6/22 and the worker was so focused on getting out at 5 that she was unorganized and made several mistakes. Our first two assigned lockers(neither of which was the one I had reserved before hand on line) had lock on them, after the second time she became very difficult to work with over her mistakes. The entire check in process took almost TWO hours. In summary the worst experience we have ever had.
James U | First ImpressionsI will need U Haul again soon. Thank You.
Garrett T | First ImpressionsJeremiah exceeded my expectations in customer service and was beyond emphatic to the needs of my family
Danielle H | Overall ExperienceWhen ordering I could only select 6am for pickup. Facility not open at that time. Was planning to call next day to question time but they called and implied it was ok to pick up later. Upon arrival at 9 I was told reservation had cancelled because we were late. I was only offered 26ft truck as an alternative even though they had a yard full of other trucks. While I was there I heard another customer being told the same thing as they were ”late” for pickup too. I had no other option as this place was the closest to my location and I was basically on my own having to drive that big truck. The truck was in poor shape and every time I pressed gas pedal it began to tremble and shake. I eventually learned to press the gas pedal before I wanted to move so it would be ready to move when the street lights turned green. Luckily it was only 10 miles round trip. That truck seemed very unsafe. I hope I never have to use U-Haul again.
Krista S | First ImpressionsStaff was very easy to work with and super helpful. Storage area was nicely climate controlled and easy to access yet secure.
laiken H | First ImpressionsSelf storage is generally a predatory industry and U-Haul is among the worst perpetrators out there. I couldn't end my contract fast enough.
James H | Overall Experience