When we moved into until floor was extremely dirty. Parking lot not maintained. Lots of homeless in the yard
Naomi W | Overall ExperienceSelf Storage Units in Edmonton, AB, T5S2C3
U-Haul Moving & Storage of Winterburn
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- 4.0 Average Customer Rating
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Nice. To. Me. And. I. Told. Wrong. Storage. Unit. 896. No. It. Mine. Unit 894
James M | Overall ExperienceThey. Are good. Help. And. I. They. Got. Wrong. My. Unit. Number. Iam. Not happy. Someone. Put. My. Unit.
James M | First ImpressionsThankyou for your service it was smooth from beginning to end
Kathleen A | First ImpressionsI had things in storage here for over 6 years. More than one unit at times. This low cost storage alternative helped me get back onto my feet again. Having an indoor, climate controlled, 24/7 security and access was a lot of peace of mind and super convenient. I also found this location more affordable than anywhere else! Overall the experience was fantastic. If you've been to enough of these places you know to be patient, as the service process takes time. With that said, any and all issues were resolved without difficulty. Over time I bore witness to management always trying to keep the place clean and conduct upgrades/repairs as necessary. Keeping clean after people moving all day can't be easy, especially the bathroom - so the constant effort was appreciated. Of note at the beginning of my stay, was the fact that the floor entrances weren't exactly level with the door thresholds, so your stuff would easily bump off your cart going in and out of the main doors. I remember making a comment about it and soon after alterations were made, much improving the experience! Moving sucks so it is nice to know they hear and understand comments/complaints and are willing to address them. It is also cool that they have a little space to leave unwanted household items, I have both donated and collected out of there, and saw more than one charitable organization coming and benefitting people who need from this; seniors and low income folks. My only suggestion for future upgrades would be to find a way to extend the entrance roof so it drips/ices onto the parking lot and not the sidewalk, but I KNOW that is a huge undertaking much more so than floor leveling - so if these conditions exist my alternate suggestion is to wear a jacket and move fast! Thanks again, highly recommended!!!
Mark P | Overall ExperienceVery friendly and helpful.
Frederick B | First ImpressionsBeing a single mom with children , they made my experience and move in very easy and convenient. And price was excellent also. I highly recommend.
roberta g | First ImpressionsI needed and reserved a INDOOR storage unit. After arriving and paying for and unloading all my possessions found out the storage unit I was rented already was full of someone else's belongings. They told me they had no more indoor units, and proceeded to put me in a unit OUTSIDE away from their location. Then they increased my rent. Today I went to move out and had to shovel snow for 1/2 just to get access. I'll never use uhaul again.
Lowell W | Overall ExperienceThe experience at this uhaul location was terrible. Would love for a manager/HR to reach out to me before I decide to leave a Google review explaining my experience in detail.
Steven J | First ImpressionsI have had wonderful service and will use the Winterburn facility again for any related services. Only suggestion is to have more many power for phone calls/inquiries/follow ups and issues. Please note for file: move out was Nov.27/25
Angelique W | Overall Experienceconcerns for mice droppings in the unit.
Vanessa T | Overall ExperienceExcellent service. The staff were very helpful!
maria g | Overall ExperienceI find the management and staff to be very friendly, helpful, and easy to get along with. I find the manager, Nicole Goruke, to be a very hard-working lady; diligent, responsive, and respectful. I have been able to establish rapport with the members of staff like Hunter, Ryder, Dawson, and Raul. Thanks, Chukwuemeka Obiajunwa Executive Director Africa We Care
Chukwuemeka O | First ImpressionsU haul sent my husband a late notice, for my rental, the same day as they sent me the late notice, this was totally unnecessary, I pay my own bills my CL Husband should never have been involved. and I was only 3 days late. sending payment as I was out of town.
sharon w | Overall ExperienceUpon arrival, we got a storage unit and when we got to it, it had a tag on it saying you cannot enter due to non payment. The man came and unlocked it and I asked "there wont be anything in there?" And he said no, its for the homeless. So he drove away and we opened it and it had other people's empty boxes and ripped chairs in it. So we emptied it and swept it. Definitely someone wasn't paying to store that in a 15' storage unit. Also, we're going to charge $58 for a 1/4 tank under what it was supposed to be even with that inconvenience AND the truck would not turn on after gas ups while driving from Abbotsford to Edmonton. It had to cool down before we could even drive again.
CHRISTINE S | First ImpressionsSorry to say this but your accounting system sucks,take visa /debt payments but double the contract price security I'm sure, but I was told not to worry uhaul will return my cash that day at the end of my contract well did as said and when they return my balance , well next thing I get a message from my bank it will take 7 days to deposit my refund. Booo on uhaul or you rob
MICHAEL M | First Impressions