I needed and reserved a INDOOR storage unit. After arriving and paying for and unloading all my possessions found out the storage unit I was rented already was full of someone else's belongings. They told me they had no more indoor units, and proceeded to put me in a unit OUTSIDE away from their location. Then they increased my rent. Today I went to move out and had to shovel snow for 1/2 just to get access. I'll never use uhaul again.
Lowell W | Overall ExperienceSelf Storage Units in Edmonton, AB, T5S2C3
U-Haul Moving & Storage of Winterburn
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The experience at this uhaul location was terrible. Would love for a manager/HR to reach out to me before I decide to leave a Google review explaining my experience in detail.
Steven J | First ImpressionsI have had wonderful service and will use the Winterburn facility again for any related services. Only suggestion is to have more many power for phone calls/inquiries/follow ups and issues. Please note for file: move out was Nov.27/25
Angelique W | Overall Experienceconcerns for mice droppings in the unit.
Vanessa T | Overall ExperienceExcellent service. The staff were very helpful!
maria g | Overall ExperienceI find the management and staff to be very friendly, helpful, and easy to get along with. I find the manager, Nicole Goruke, to be a very hard-working lady; diligent, responsive, and respectful. I have been able to establish rapport with the members of staff like Hunter, Ryder, Dawson, and Raul. Thanks, Chukwuemeka Obiajunwa Executive Director Africa We Care
Chukwuemeka O | First ImpressionsU haul sent my husband a late notice, for my rental, the same day as they sent me the late notice, this was totally unnecessary, I pay my own bills my CL Husband should never have been involved. and I was only 3 days late. sending payment as I was out of town.
sharon w | Overall ExperienceUpon arrival, we got a storage unit and when we got to it, it had a tag on it saying you cannot enter due to non payment. The man came and unlocked it and I asked "there wont be anything in there?" And he said no, its for the homeless. So he drove away and we opened it and it had other people's empty boxes and ripped chairs in it. So we emptied it and swept it. Definitely someone wasn't paying to store that in a 15' storage unit. Also, we're going to charge $58 for a 1/4 tank under what it was supposed to be even with that inconvenience AND the truck would not turn on after gas ups while driving from Abbotsford to Edmonton. It had to cool down before we could even drive again.
CHRISTINE S | First ImpressionsSorry to say this but your accounting system sucks,take visa /debt payments but double the contract price security I'm sure, but I was told not to worry uhaul will return my cash that day at the end of my contract well did as said and when they return my balance , well next thing I get a message from my bank it will take 7 days to deposit my refund. Booo on uhaul or you rob
MICHAEL M | First ImpressionsI always like using U,-Haul,best vehicles and rates
Rodney N | Overall ExperienceGreat service overall.
anna r | Overall ExperienceRented me a storage unit that was already rented. When I arrived with my belongings I found a lock already on the unit. Apparently last people didn't leave. No other storage units available. Was forced into an outside unit a ways from the location I had reserved Amateur hour. Serious lack of professionalism. Never fails. While renting storage from uhaul things will go sideways. First time was a flood. Second a fire. Now I get an already rented unit. Staff needs to confirm availability. Not happy.
Lowell W | First ImpressionsThere was a little mishap with the storage unit. I got in later afternoon. I thought the closing time was 8:00pm. I got my truck rental. Drove to my other unit. Loaded up and drove to my new unit. Arrived after 7:30pm. There was a lock on my unit. "Ready for tenant" label on it. Checked the office. It was closed at 7:00 and couldn't find anyone still there. I drove the truck up front, parked, took the key and locked it up so I could come back in the morning to put my stuff in my unit. The lady unlocked it and we got it done. She also extended the truck rental so I had time to unload.
Mark H | First ImpressionsThe manager needs a little better attitude at times but overall it has been a good experience
William B | Overall Experience