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Salim B | Overall ExperienceSelf Storage Units in Edmonton, AB, T5S2C3
U-Haul Moving & Storage of Winterburn
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Storage Customer Reviews
- 4.0 Average Customer Rating
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People waiting so counter staff. I waited 3 min before anyone in the store, 3 customers waiting in line when I left.
sharon w | First ImpressionsMy outside locker was broken into twice, as well as having a roof leak which damaged my items, my inside storage locker was auctioned off after 3 months of falling behind on payments with no notice to me. I would never recommend storing your things at this facility!
Dave L | Overall ExperienceHad a to off-load a u-box into a storage. Waited awhile due to staffing shortages to have access to the u-box.
Ebenezer F | First ImpressionsNicole was amazing . .. she had me in and out in less than 10 min .. very well organized that lady she deserves a raise... thanks girl much appreciated
Amanda D | First ImpressionsThe young man who checked us in was excellent to deal with.
PHILIP W | First ImpressionsThe prices for storage lockers are very reasonable compared to other facilities. All your moving supplies are readily available in the showroom. I would highly recommend this company.
Barrie K | Overall ExperienceThe security at the location is horrendous, with easy access by foot in many places. There were at least 3 groups of squatters just in my row of storage units alone. When the issue was raised to U-Haul and management on three occasions, there were no solutions or escalations, we canceled the contract and vacated before fully moving everything in. The facility needs a major security upgrade, better staffing, and more upfront transparency before signing a contract. Any 5x5 or 5x10 units are not in a concrete room but rather have plywood walls which could easily be busted.
Kyle K | Overall ExperienceI was really impressed with the customer service here. One of the young men who works there went over and above to help with the storage unit and made a stressful time a lot less stressful.
Janice K | Overall ExperienceThe young man working July 5th around 11am was extremely kind and helpful. Great customer service skills and he even came and made sure I had my access card because the gate was already open which showed great security.
Emma T | Overall ExperienceThe staff were nice and kind.
anna e | First ImpressionsNot enough staff to handle the customer volume at the store
Axel A | First Impressions