Excellent service. The staff were very helpful!
maria g | Overall ExperienceSelf Storage Units in Edmonton, AB, T5S2C3
U-Haul Moving & Storage of Winterburn
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- 4.0 Average Customer Rating
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I find the management and staff to be very friendly, helpful, and easy to get along with. I find the manager, Nicole Goruke, to be a very hard-working lady; diligent, responsive, and respectful. I have been able to establish rapport with the members of staff like Hunter, Ryder, Dawson, and Raul. Thanks, Chukwuemeka Obiajunwa Executive Director Africa We Care
Chukwuemeka O | First ImpressionsU haul sent my husband a late notice, for my rental, the same day as they sent me the late notice, this was totally unnecessary, I pay my own bills my CL Husband should never have been involved. and I was only 3 days late. sending payment as I was out of town.
sharon w | Overall ExperienceUpon arrival, we got a storage unit and when we got to it, it had a tag on it saying you cannot enter due to non payment. The man came and unlocked it and I asked "there wont be anything in there?" And he said no, its for the homeless. So he drove away and we opened it and it had other people's empty boxes and ripped chairs in it. So we emptied it and swept it. Definitely someone wasn't paying to store that in a 15' storage unit. Also, we're going to charge $58 for a 1/4 tank under what it was supposed to be even with that inconvenience AND the truck would not turn on after gas ups while driving from Abbotsford to Edmonton. It had to cool down before we could even drive again.
CHRISTINE S | First ImpressionsSorry to say this but your accounting system sucks,take visa /debt payments but double the contract price security I'm sure, but I was told not to worry uhaul will return my cash that day at the end of my contract well did as said and when they return my balance , well next thing I get a message from my bank it will take 7 days to deposit my refund. Booo on uhaul or you rob
MICHAEL M | First ImpressionsI always like using U,-Haul,best vehicles and rates
Rodney N | Overall ExperienceGreat service overall.
anna r | Overall ExperienceRented me a storage unit that was already rented. When I arrived with my belongings I found a lock already on the unit. Apparently last people didn't leave. No other storage units available. Was forced into an outside unit a ways from the location I had reserved Amateur hour. Serious lack of professionalism. Never fails. While renting storage from uhaul things will go sideways. First time was a flood. Second a fire. Now I get an already rented unit. Staff needs to confirm availability. Not happy.
Lowell W | First ImpressionsThere was a little mishap with the storage unit. I got in later afternoon. I thought the closing time was 8:00pm. I got my truck rental. Drove to my other unit. Loaded up and drove to my new unit. Arrived after 7:30pm. There was a lock on my unit. "Ready for tenant" label on it. Checked the office. It was closed at 7:00 and couldn't find anyone still there. I drove the truck up front, parked, took the key and locked it up so I could come back in the morning to put my stuff in my unit. The lady unlocked it and we got it done. She also extended the truck rental so I had time to unload.
Mark H | First ImpressionsThe manager needs a little better attitude at times but overall it has been a good experience
William B | Overall ExperienceThis location is the most desirable because of easy access to highways. The property is easy to maneuver the trucks and trailers. The general Manager Nicole is awesome. Always so helpful no matter the situation. The staff that she has working with her are most helpful and ready to get you on the road. Thank you
OLGA D | Overall Experiencewaiting to long as there was usually only 1 person, some items such as boxes for closets did have the correct bars and they still tried to sell them. Maintenance on the doors handles and bolts to lock the doors is very poor Also the rental of storage unit should have option of pro-rated when done with early, instead of paying for the entire month and during busy time you can double dip on the rental
joanne A | Overall Experience