Customer did not leave a comment.
olivia L | First ImpressionsSelf Storage Units in Fairbanks, AK, 99709
U-Haul Moving & Storage of South Fairbanks
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Too expensive!
LAURI K | Overall ExperienceAbsolutely unacceptable. I trusted U-Haul to safeguard my belongings, and instead I was left dealing with one of the most frustrating customer service experiences I’ve ever had. I received a certified notice stating my unit would be auctioned on July 13 unless I paid the outstanding balance. I paid the entire $509 balance online on June 30—roughly two weeks before the scheduled auction. My payment was accepted, my account showed my unit was current, and I had every reason to believe my belongings were protected. Instead, I was left fighting for answers and trying to understand how this could happen after I had already paid exactly what U-Haul demanded. The lack of communication, accountability, and urgency has been beyond disappointing. A storage company has one job: protect its customers’ property and accurately manage their accounts. When a customer pays the full balance before the auction date, there should be no confusion, no excuses, and no failure to properly handle the account. I have spent countless hours trying to resolve this issue, gathering documentation, and pursuing answers that should have been provided from the beginning. No customer should have to go through this. If you’re considering storing your belongings here, keep every receipt, every email, every notice, and screenshots of your account. You may need them. I expected professionalism and accountability. Instead, I experienced poor communication and a complete lack of confidence that my property was being handled properly.
LANDIS M | Overall ExperienceI had to move because the price has continued to go up. I originally got the storage unit in August 2023 and it was $169 then and has continued to go up every year. The unit was a good size and the staff was always helpful.
Ruth k | Overall ExperienceThank you for your service
Richard w | Overall ExperienceThe only thing I have to say is that the hours were absolutely never consistent and there was no way to know whether or not they were going to be open after the actual office closed before driving all the way there to find out that oh they're not open today past 6:00 or whatever time it was... Throughout the years I stored there, the hours were all over the place and that made it very inconvenient. Plus they were never accurately posted online or on the building or anywhere really...
sylvia k | Overall ExperienceThank you for helping me find the right amount of space needed.
Cynthia P | First ImpressionsMost everyone nice and friendly.
Janice j | First ImpressionsYour staff seemed listless and demoralized. The facility was chronically understaffed and the U-Haul phone system makes communication very inconvenient from a customer viewpoint. Given these shortcomings and the higher rental fees I am going back to a local vendor. Your physical plant is excellent, your corporate style of management doesn’t fit with the Fairbanks sensibility. I wasted a lot of time and expense dealing with trivial issues.
THOMAS G | Overall ExperienceI rented an indoor heated locker, it was close to the front and had a year almost was great to have!
Daniel M | Overall ExperienceI literally recommended the airport location yesterday. It’s convenient, the staff are friendly, and easy to access.
Amanda F | Overall ExperienceStaff was very helpful and I was impressed with the cleanliness of the building.
Jimi C | Overall ExperienceVery informative and friendly
Maria P | First Impressions