I just want to share my experience today, because honestly… it was terrible, and I’m still a little shaken up. A few days ago, I rented a U-Haul truck and also booked a storage unit through U-Haul. I was supposed to return the truck today by 11 AM, and everything should have gone smoothly — but it turned into a complete nightmare. I was given an access code — 04313 — which was sent to me twice, both in my app and email. But when I arrived and tried to get in the gate, the code wouldn’t work. I stood there trying it over and over again for almost an hour. I called customer service, got transferred multiple times, and even tried using their chatbot, which was completely useless. It felt like no one could or even wanted to help me. Eventually, someone who happened to be leaving the facility let me in, and I was finally able to get my stuff into the storage unit that was assigned to me. But it didn’t end there. When I tried to leave — I was stuck. The gate wouldn’t open unless I entered the same code, and again… it didn’t work. I was literally trapped inside a locked facility, and no one could help me. I called customer service again, waited, got bounced around, and all they could say was, “Call the police.” Are you serious?? I was panicking. I felt helpless. I even emailed the storage location twice, but there’s no after-hours number, no one on-site, no safety net. I was locked in for another hour — until someone else randomly showed up to get in, and that was the only way I was able to get out. This whole experience has been beyond stressful. I was already under pressure trying to make sure the U-Haul was returned on time — I had to call and extend my rental twice just because of access issues they caused. And now I’m sitting here worried, like, are they going to charge me extra? Penalize me for something that wasn’t even my fault? And the worst part is… my stuff is still in that storage unit. I have to go back. And honestly? I’m scared this will happen again. I don’t feel safe, I don’t feel supported, and now I’m dreading the day I have to move out for good — because guess what? I’ll have to rent another U-Haul. But how can I trust them after this? This experience made me feel trapped, ignored, and like my time, money, and well-being meant nothing. I’ve got screenshots, emails, everything. I really hope U-Haul sees this — because no one deserves to be treated this way.
TAJA R | ReservationBeechgrove Self Storage
4290 Richardson Rd, Independence, KY 41051(Off Dixie Hwy)
Customer Reviews
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$60.00
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rollup
*5X5
- Rate:
- $60.00 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 9'Miscellaneous Storage
Size Guide- Rate:
-
$65.00
Per Month
- Interior
- 1st Floor
- Street Level
- Aircooled
- Rollup
- Rate:
- $65.00 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 8' x 9'Miscellaneous Storage
Size Guide- Rate:
-
$75.00
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rollup
- Rate:
- $75.00 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$80.00
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rollup
- Rate:
- $80.00 Per Month
-
![Example storage unit layout]()
Small
10' x 5' x 9'1-2 Bedroom Home
Size Guide- Rate:
-
$85.00
Per Month
- Interior
- 1st Floor
- Street Level
- Aircooled
- Rollup
- Rate:
- $85.00 Per Month
2 Units Left!
-
![Example storage unit layout]()
Small
5' x 10' x 9'1-2 Bedroom Home
Size Guide- Rate:
-
$90.00
Per Month
- Interior
- 1st Floor
- Street Level
- Aircooled
- Rollup
- Rate:
- $90.00 Per Month
-
![Example storage unit layout]()
Small
10' x 5' x 11'1-2 Bedroom Home
Size Guide- Rate:
-
$90.00
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rollup
- Rate:
- $90.00 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 9'1-2 Bedroom Home
Size Guide- Rate:
-
$90.00
Per Month
- Interior
- 1st Floor
- Street Level
- Aircooled
- Swing
- Rate:
- $90.00 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
-
![Example storage unit layout]()
Medium
5' x 15' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$90.00
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rollup
- Rate:
- $90.00 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 9'2-3 Bedroom Home
Size Guide- Rate:
-
$130.00
Per Month
- Interior
- 1st Floor
- Street Level
- Aircooled
- Rollup
- Rate:
- $130.00 Per Month
2 Units Left!
-
![Example storage unit layout]()
Medium
10' x 10' x 9'2-3 Bedroom Home
Size Guide- Rate:
-
$145.00
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rollup
- Rate:
- $145.00 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 15' x 11'2-3 Bedroom Home
Size Guide- Rate:
-
$175.00
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rollup
- Rate:
- $175.00 Per Month
Drive Up Storage
-
![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$60.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rollup
*5X5
- Rate:
- $60.00 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 11'Miscellaneous Storage
Size Guide- Rate:
-
$65.00
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rollup
- Rate:
- $65.00 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
Vehicle Storage (RV, Boat, Car & More)
Storage Container
-
![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
- Rate:
-
$60.00
Per Month
- Container
- Lower Level
- Outside Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $60.00 Per Month
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I just want to share my experience today, because honestly… it was terrible, and I’m still a little shaken up. A few days ago, I rented a U-Haul truck and also booked a storage unit through U-Haul. I was supposed to return the truck today by 11 AM, and everything should have gone smoothly — but it turned into a complete nightmare. I was given an access code — 04313 — which was sent to me twice, both in my app and email. But when I arrived and tried to get in the gate, the code wouldn’t work. I stood there trying it over and over again for almost an hour. I called customer service, got transferred multiple times, and even tried using their chatbot, which was completely useless. It felt like no one could or even wanted to help me. Eventually, someone who happened to be leaving the facility let me in, and I was finally able to get my stuff into the storage unit that was assigned to me. But it didn’t end there. When I tried to leave — I was stuck. The gate wouldn’t open unless I entered the same code, and again… it didn’t work. I was literally trapped inside a locked facility, and no one could help me. I called customer service again, waited, got bounced around, and all they could say was, “Call the police.” Are you serious?? I was panicking. I felt helpless. I even emailed the storage location twice, but there’s no after-hours number, no one on-site, no safety net. I was locked in for another hour — until someone else randomly showed up to get in, and that was the only way I was able to get out. This whole experience has been beyond stressful. I was already under pressure trying to make sure the U-Haul was returned on time — I had to call and extend my rental twice just because of access issues they caused. And now I’m sitting here worried, like, are they going to charge me extra? Penalize me for something that wasn’t even my fault? And the worst part is… my stuff is still in that storage unit. I have to go back. And honestly? I’m scared this will happen again. I don’t feel safe, I don’t feel supported, and now I’m dreading the day I have to move out for good — because guess what? I’ll have to rent another U-Haul. But how can I trust them after this? This experience made me feel trapped, ignored, and like my time, money, and well-being meant nothing. I’ve got screenshots, emails, everything. I really hope U-Haul sees this — because no one deserves to be treated this way.
TAJA R | ReservationI never moved into a unit I cancelled this right away it was a error and id like my refund please
James K | ReservationEvery thing was amazing
Laura C | ReservationThe check in dashboard at he facility did not work. The phone to connect to a representative at the facility did not work. The smell in the storage unit was disgusting but I did not have a choice but to leave my furniture. If the furniture smells like that when I go to retrieve it a complaint will be filed. The representative who answered my cell call to get help was amazing and I would not have been able to complete the drop off or completion of the rental unit without her. Kudos to her for being the only positive part of this transaction.
Cynthia F | ReservationSuper easy, very friendly & helpful.
Alyiah B | ReservationThe experience was great.
William B | ReservationGreat folks always friendly and helpful! Facilities are great!
David C | Overall ExperienceMoved closer to home
Jerry M | Overall ExperienceWell maintained facility and very secure. I haven’t had a problem in the two years I used the facility. My only recommendation would be to raise the key pads at the entrance/exit for people in trucks. They currently sit so low that I had to get out of my truck to reach them.
Michael H | Overall ExperienceExcellent, secure facility. Sherry and her crew do an excellent job.
Robert B | Overall ExperienceGreat customer service
Peggy B | ReservationGreat staff
Tim J | Overall ExperienceVery pleased with the service and facilities. Left because I no longer need a storage unit. My monthly price went up 30% in three years.
Kristine S | Overall ExperienceAlways friendly and hospitable. Thankyou.
MICHAEL D | Overall ExperienceStored my travel trailer there for about 18 months. No issues at all. Sold the trailer and no longer needed the space.
michael f | Overall ExperienceThe storage facility itself was fine, the only downside is they raise the rates quite often, during my time there they increased my rate from $75.00 to $95.00 forcing to shop for another facility
Rick M | Overall ExperienceNever had any issues with the staff or facility. Great storage place
Christopher s | Overall ExperienceThis is the ONLY place I would keep anything of mine…
Charlene M | Overall ExperienceGood place to store things
Allen P | Overall ExperienceManager was rude and tried to squeeze more money out of me the place is a rip off a total joke
robert b | Overall Experience