Very nice and helpful people. Thank you.
Mariana G | Overall ExperienceElite Storage
1260 E S Boulder Rd, Lafayette, CO 80026(Next to Lafayette Lumber Company on S Boulder Rd and 120th St)
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Storage Customer Reviews
- 5.0 Average Customer Rating
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Very nice and helpful people. Thank you.
Mariana G | Overall ExperienceI have used this location 2 times for storing my things and always have had a great experience. I think it would be helpful to have a drinking fountain or soda machine in the place where the storage units are along with a bathroom if possible. Most of the times I had to grab something from storage I needed a restroom. Other than that the people that worked there were super helpful and friendly.
Keely D | Overall ExperienceThanks for bring a great storage and always working with me Thank you Much appreciated
PRISCILLA A | Overall ExperienceThe couple that run the storage are wonderful people friendly polite very helpful return phone calls in a reasonable time. Great storage great people
CRAIG R | Overall ExperienceUnit had a poorly patched ceiling leak that caused mold damage to the coverings of rosewood furniture, evidence of water damage along the entrance and one wall, a moth infestation throughout the unit on the exterior of packing materials, mice droppings near the entrance, fluorescent bulbs in the hallway that were loudly buzzing and not bright, and a large amount of dust throughout the building. When I called to ask about rate increases and asked why I was not notified there had been an increase in both 2021 and 2023, the woman office manager was hostile on the phone. When I called to get the gate code and confirm that I would be closing the unit due to the rate hike, the male manager was rude and would not give me the gate information unless I came into the office and showed identification. When I came in person to get the gate code on 2/24 after 1 pm, the woman was heavily passive aggressive and rapidly became verbally abusive. Both the man and woman at the desk were goading for a fight because I was closing the unit. Out of the two, the woman was the most insulting and physically agitated. There is a camera in the office, which the woman made an effort to point out. When I said that was good because it was recording her behavior, she got angry and increasingly insulting. At no time did either of them check my identification before giving the gate code. On the phone, the managers portrayed themselves as owners. In person, they claimed to be employees. When I asked for the owner’s name and contact information to discuss their behavior and the rent increase, the woman refused to give it. She said she was the only one who could contact the owner because he was “at the hospital at the bedside of his dying father”. The way she was elaborating sounded like a lie. She said the only way I could contact him was if she dialed the call on her phone and I spoke with him where both she and her partner could hear. I said I did not trust that the person she would dial was the owner and I would find his name and contact information later to speak with him privately. Then the man dramatically offered me a water while he and his wife were yelling at me that they “could not leave the office but that (I) should” and insisting I could not contact the owner of the building. I said I had not come to the office for water, but for the gate code. As I turned to leave, the woman hooted insults in a continued effort to instigate a fight. Getting the gate code from them took about twenty minutes due to the their belligerence. This really is a sad change from the managers in 2014. The previous managers maintained the building in well repaired and spotless condition. They were friendly and trustworthy. I felt safe leaving my things there and being in the facility. Hopefully, the owner will hear about this from enough people and will find new managers who don’t drive away business.
SARAH M | Overall ExperienceHighly recommend this Storage Facility! I would use them again if the need arises!
Carla W | Overall ExperienceElite Storage was always clean and well lit. They had carts for us to use and the expectations were always very clear. I will use them again should the need arise. They are prompt and always friendly!
MELISSA R | Overall ExperienceGreat folks running the storage facility + they have U-Haul trucks for rent as well. Which I used. Made everything very easy...When I moved stuff in, I realized I needed another unit. They were very accommodating. I got the 2nd unit right next door...very handy. I highly recommend Elite Storage.
PHILLIP B | Overall ExperienceA fantastic experience. Sondra and Martin are amazing, helpful and always willing to go out of the way to ensure you have all that you need.
DAVID S | Overall ExperienceOne of the best experiences in a storage faculty I have ever had. Fantastic customer service and very smooth check in and move out process. Highly recommend!
DAVID S | Overall ExperienceThere were rat droppings all over our items. They fell out of every piece of furniture we unwrapped. It was a health hazard and incredibly disgusting.
Mariko M | Overall Experiencethe only "issue" I would say about this storage service was that my storage unit and the door were very far away from each other making it a lot of extra work. I would much prefer a storage unit that you can drive to and unload AT the unit itself. Otherwise, great service!
linda s | Overall ExperienceN/A
Victoria R | Overall ExperienceWe had an excellent experience with this storage facility. It is kept immaculately clean, well-lit, a number of carts available to move things easily in and out. A very secure facility.
Pauline M | Overall ExperienceThe staff are outstanding
James O | Overall ExperiencePrices are extremely high
Tamara M | Overall ExperienceGreat staff — friendly and helpful
Simon M | Overall Experience