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DELLA M | First ImpressionsSelf Storage Units in Lynchburg, VA, 24502
U-Haul Moving & Storage of Timberlake
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U-Haul Moving & Storage of Downtown Lynchburg
1760 Park Ave, Lynchburg, VA 24501 View Available Units4.6 miles from this location -
Buchanan Self Storage
20766 Main St, Buchanan, VA 24066 View Available Units28.0 miles from this location -
U-Haul Moving & Storage at Airport
2902 Hershberger Rd, Roanoke, VA 24017 View Available Units42.0 miles from this location -
U-Haul Moving & Storage at Salem Turnpike
3434 Salem Tpke, Roanoke, VA 24017 View Available Units43.0 miles from this location
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Every single thing from the moment I walked in until the time I left was painful. The staff did not know what they were doing. I asked for one thing and they gave me another. Then when I went out to punch in my code, it didn’t work and I had to come back in. Then they told me that they had not put the right code in and go back out and try it again. Then when I finally got to my unit, it was the size I did not ask for. They had to reassign me to the actual size that I had requested. Then when I finally got to the unit, it didn’t have a lock in it. Then I went back in the building and they told me they didn’t have any locks and said they didn’t know what I was gonna do about that. I told them that since I had bought a storage unit that they would be finding a lock for me. They were unhappy with this request, but took one out of another unit. When I came back later to put more things in the unit, my access code still did not work and I had to go back in the building. They did yet another thing and the computer and finally, I was able to access my unit through the keypad. What should’ve been a very simple straightforward experience with miserable. The staff shuffled me around between four or five different employees. I would absolutely not recommend this location to any of my friends or students at liberty
Lori B | First ImpressionsAlways the best and always convenient!
JUDITHCAROL C | First ImpressionsThe prices are a lot higher than other storage places. If you want to be competitive and have units rented, I suggest letting the GM price match what the others are offering.
MATTHEW S | Overall ExperienceA wonderful place to store . I appreciate the staff , the facility and the safe place .
TREVONTE H | Overall ExperienceStaff there was always pleasant & helpful.
dennis d | Overall ExperienceExcellent service 👏 👍 👌
KAY j | Overall ExperienceOn the morning I have movers scheduled to move me out of the storage unit and into a new home. I get there to pickup the truck, only to find my reserved truck has been canceled. then they try to fix it and reserve another one turns out Their system went down, then their backup system went down. The manager decides to go to lunch during all of this madness and didn't want to deal with it. And the poor employees had no way to fix it. So while I'm sitting there with three guys on the clock for over an hour they finally figured out how to get me a truck so I could get these movers to work and unloading my storage unit. all the while I had to eat an hour for three people. Then on top of that after I move out of my storage unit 3 days after I paid the bill. I find out they don't prorate they just keep it all.! so then they can turn around and rent that unit to somebody else and get 2 months rent out of one unit absolute garbage.!! I will never ever deal with them again.!!!!
JASON C | Overall ExperienceThank you
tonia g | Overall ExperienceLoved working with Trinity agreat gal!!!
AUDREY O | First Impressions