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Chasity B | Overall ExperienceSelf Storage Units in Madison, TN, 37115
U-Haul Moving & Storage of Madison
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What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Comment about a customer was not good after he was gone.
Freddy H | First ImpressionsWhile my online experience was easy and convenient, once we tried to get to the storage area my access code didn’t work. We went to the office and was able to get in with some type of override. We had to leave to pick up more items and when we returned the did not work and the office was closed.
LaDonna H | Online Move InJohn and the females stole everything we owned and called me to basically pick up the trash!
Jamie K | Overall ExperienceJohn was very helpful. He helped me more than I could imagine and it was nice. Also the customer service center was heloful
TERRIA M | Overall ExperiencePolicies and procedures implemented at the facility ensured a smooth and convenient experience.
terria m | First ImpressionsJohn was a huge help to me. Thank you.
Shelly W | Overall ExperienceThe staff was top tier at this location!
Miranda B | First ImpressionsThe owner, John, and the staff are always friendly and helpful, on top of running the facility! I highly recommend this location to anyone looking for storage, packaging, and truck rental.
ryan l | Overall ExperienceGreat staff
Samantha A | Overall ExperienceThe uhaul employees are incredibly nice friendly and professional. I had a good experience overall but was frustrated upon arriving to move in. I called multiple times to ensure the process would go smoothly. I was told which unit I needed based on a one bedroom apartment. Upon arrival it was after hours so I had to move in online. The link that was sent to me did not work. I was sent a link 4 times before it worked. When I called after the third attempt I was told they couldn’t help me until the next morning. At that time it was 8:30pm. I had driven 7 hours. I had to leave early before the office opened the next morning to drive another 9 hours. Yet the person didn’t seem to be concerned. Fortunately another person sent me the fourth link which worked. But then I get into the facility to find out that I had been put on the second floor with no freight elevator. There was a 40% grade ramp I had to push furniture up. I’m 5’2” 110 pounds. This is unacceptable. I don’t even know how I’m going to get my stuff back down the ramp. I literally called and specifically asked if there was a freight elevator. I was told emphatically yes there was. Keep in mind this was in the dark at 8:30 at night. To top it off, not all of my stuff fit in the space. The unit was not as big as the 10’ van I had rented. Again the people are kind but there is a disconnect on the knowledge about the facilities and the online system has some glitches that need to be addressed. I would recommend Uhaul to others but I would make sure they are completely aware of the negatives they may encounter. Hopefully these can be addressed.
Angela Z | Online Move InMy unit was #1 the first unit but it seems like it was the last unit at the opposite end of the entrance. Every time I went there I always had to get staff to move a trailer or truck Very inconvenient. The unit had no lights it was very dark and I had containers that had moisture damage. I had to throw a lot of stuff away. I recommend them not renting out that first unit because they treated like parking lot in front. It doesn’t matter how often someone visits there unit they should have full access to it at all times. I do not recommend outside units because of the weather and especially when it’s dark for the crawling critters.
Leah F | Overall ExperienceThe person inside the office was very friendly and helpful and even gave suggestions on how to do it.
BRITT R | First ImpressionsFacility is very clean, well kept, convenient, were very helpful. Everything online was easy & done just as it stated.
Yvette F | Online Move In