Will be using again.
JOHN K | Online Move InSelf Storage Units in Manassas Park, VA, 20111
U-Haul Moving & Storage of Manassas Park
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Thank you for all your help Jerome !!!
DOROTHY D | Overall ExperienceGood climate control in the facility, it was clean, secure and well-lit. The only issue I had with my storage space here, is that the roof sometimes leaked during a very heavy rainstorm. The tops of some boxes showed water stains, but no contents inside were damaged. (I recommend checking the roof before renting the unit to another customer.)
susanna r | Overall ExperienceManagement doesn’t respond to issues in an appropriate and/or timely manner. The cleaning lady harasses the customers by constantly following them to their units after they arrive so she can nosily view what they have in their unit. She is always talking on the phone and barely cleaning. The bathrooms are constantly without toilet paper, trash can overflowing and ceiling fan cover falling / hanging from the ceiling. The employees are liars saying they will do things and then don’t follow through. I have been waiting on a follow up from a higher manager or representative to contact about an incident since May 31. Have had several incidents that the storage was inaccessible because employees wouldn’t come to unlock the door after opening hours. Started out as a nice facility but has progressively gotten worse after many years of renting.
Carol E | Overall ExperienceThey locked up my credit card with three identical charges. I now have to weight 3 to 5 business days before I can complete my move
James P | Online Move InA “clerical error” is not a sufficient explanation for making us think someone emptied our unit of our worldly possessions. Unacceptable.
Carl C | First ImpressionsNA
Byron L | Overall ExperienceThe person who helped us rent the unit was wonderful, even stayed past closing to get us checked in. Really appreciate the help!
KEITH J | Online Move InGood
Samuel B | Overall ExperienceGood team that’s managing the flow is it comes in
ADIB A | Online Move InMuy buen servicio 👍🏼
Belsi L | Overall ExperienceYour late fees are not adequately stated on dates enlist
Marilyn W | Overall ExperienceGreat
Aleksa C | First ImpressionsThe young lady who helped was very professional, courteous, and knowledgeable. She answered all my questions and left me with a very pleasant feeling. I commend her for her customer service and help. Stacy Holmes
STACY H | Online Move In