Staff were nice. I was expecting one month free storage after renting truck at the same location, only for me to be told that I can only get that if I returned the vehicle to a different pickup station. I felt blindsided because I was not told this initially and this made the whole experience terrible.
Semiu A | Online Move InSelf Storage Units in Morton Grove, IL, 60053
U-Haul Moving & Storage of Morton Grove
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I am still waiting on a claim resolution. For some reason, my storage unit was not cancelled on the day of move-out, and I was billed for another month. I think the issue is being resolved, but just takes time and several phone calls to rectify issue.
Jody B | Overall ExperienceI can say that I haven't had any issues when it comes down to asking questions I give a 100% General Managers and there Staff, but I still have my unit I just felt I just needed to let the corporate office know that they're doing a good job,
WANDA V | Overall ExperienceThe gentleman at the front desk was the Best! He went above and beyond in his customer service. Beautiful!
BEVERLY R | First ImpressionsWe had to try at least 5 different storage units at move-in. The 4x8x5 unit door was too small for a queen mattress to fit through, even though the website stated that it would. We had already unloaded most of the trailer into the building, so had to move everything to another area of the building to a unit with a larger door. We were given 3 different locker numbers in the office, and all had locks on them, that the previous renters had left. Finally, found a locker that was open. Even though the process was frustrating...the staff was very apologetic, and helpful. Would recommend staff goes through all units to remove locks from empty units.
Jody B | First ImpressionsThe staff here went above and beyond to help me in a hard situation. The three people who helped me were amazing
LEGRANDE B | First ImpressionsVery nice, friendly, and secure. The units could use lighting. But at some point had a mouse/mold issue.
LOREN P | Overall ExperienceI have been using this particular location for the past Three years. By far the best staff and great manager
solomon r | Overall ExperienceThe staff were very friendly and helpful, and I think the U-Haul storge units were very well maintained. However, if it were not for the free month I was offered for the unit and the fact that I only need the unit for 2 months, I believe that some of the other local storage units would be better choices for various reasons for long term storage.
AKIVA W | First ImpressionsStaff and manager are all professionals
BAROSZ S | First ImpressionsEveryone at the facility was amazing. Very helpful!!
Julio M | First ImpressionsThe staff was very helpful and courteous. The problem I had was with the construction design of the building and door. Raising the door open with my hand resulted in a serious injury. The ends of my fingers were smashed as the door reached the top of its travel.. stops should be installed on all the doors to prevent this from happening to others. Thanks
Brian L | Overall ExperienceEvery thing was very clean. The unit was clean and was mopped out again just before we moved in.
BARBARA C | First ImpressionsI was very pleased with this facility and service and most likely would be using this particular place in the near future. Thanks for everything!
DERRICK C | Overall ExperienceEveryone was very helpful handling the move in transaction as well as the return of the one way rented trailer.
Craig H | Online Move InAll of your staff in Ohio at Bedford, Ohio were miserable. The only one that was worthwhile to deal with was Antonio at your Martin Grove, Illinois office.
danny K | First Impressions