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CHARLOTTE S | First ImpressionsSelf Storage Units in Phoenix, AZ, 85006
U-Haul Moving & Storage at Phoenix Airport
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Jesse M | Overall ExperienceI am very pleased with the storage and with Terrence he is an awesome general manager and also props to David canez he does an excellent job on the storages I work for uhaul and also will get storage whenever I need one I am honored to be part of uhaul family
Tim L | First ImpressionsWell you can start by wiping down the water off the pavement of my storage
Jesse M | First ImpressionsOnly thing I wish they had was a elevator. Boo hoo
William P | Overall ExperienceI’m pretty stressed about having to use a storage facility. U-haul has always been a name I know I could trust so I went with what I felt familiar with and the fact that the 24th St U-haul location has always been there, I felt confident that it won’t go out of business and leave me hanging. Tim, the associate that assisted me with check in was extremely helpful, friendly, and courteous to my anxiousness about using a storage facility. He answered all my questions in a professional manner and was patient with me when I asked questions twice. I highly recommend this and all other U-haul services because it’s a trustworthy and professional company and their employees give you the friendly professionalism thats many times needed when you gotta move or store all your stuff. Thank you, U-haul and Tim at the 24th St and Mcdowell location.
Erika N | First ImpressionsI appreciate the staff and their assistance over the 3+ years that I had my unit! Thank you so much!
Jessica W | Overall ExperienceI had a terrible experience with this process. I reserved a unit while renting a trailer, all to be returned at the same location as the storage unit which is right by the house I will be moving to. I drove from 9am Friday morning to 5m Sunday from Atlanta to Phoenix. I tried multiple times to complete the reservation through the app and was not able to. I tried calling to store from a hour before open until 430,30 minutes before they closed and would get routed to the contact center. I finally received a call at 450 and was told that unit was not available and the rep rrird5to ulsale me the next biggest unit for the higher price until I had to tell him as a customer service rep why wouldn't you price match it to what I originally reserved. He tried to explain what could have caused the issue and why I couldnt finish the rental through the app. Then I get to the facility, I have two different unit numbers with different access points. Cars are parked in from of loading doors so it's hard to maneuver boxes and dolly's between the to get in the building. Just put your self in the position of a traveler or mover who's been packing and lifting, super tired, the ease of this process should have been seamless. If it wasn't it for the first month free I would have not gone this route.
DARIUS M | First ImpressionsI don't like being charged for a storage unit that I had emptied out
Simon B | Overall ExperienceWell, when we open the stores unit, they said they had an elevator to get our stuff up there. That was a lie and that’s the biggest disappointment. Is that lying about equipment that you guys don’t have in your storage that’s why we picked that place.
Jesus M | Overall ExperienceThank u guys so much. You don’t know how much this means to me. You guys are the absolute best.
Cynthia J | First ImpressionsAnd the manager of the whole place was very professional reasonable thoughtful good manager
Courtney N | Overall Experience