Staff is very rude and ghetto. Whoever is spoke with on 8/1/2025 between the hours of 9am- 3pm was very unprofessional and should not be anywhere near customer service. Horrible service, careless staff, did I mention ghetto and uneducated? My last time dealing with uhaul in Roanoke, VA on Hershnerger rd.
Kareema H | Overall ExperienceSelf Storage Units in Roanoke, VA, 24017
U-Haul Moving & Storage at Airport
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Drive Up Storage
-
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $79.95 Per Month
1 Unit Left!
-
![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$194.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $194.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
Indoor Storage
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nicole Hamm was very patient an helpful. Every one was great an humble.
Inetha W | Overall ExperienceVery friendly staff easy payments easy clean out
Darlene B | Overall ExperienceIt was quick small storage unit.
Inetha W | First ImpressionsI like the free month special
dina a | Overall ExperienceQuick and professional service Overall nice facility
JOSHUA H | Overall ExperienceThe old man. Was very rude and not helpful
Dorothy W | First ImpressionsThe manager is a liar, I went to a different uhaul to rent a truck to move my stuff out simply to not have to deal with her.
Christopher H | Overall ExperienceIf I have to move again I will use u-haul
warren b | First ImpressionsThe storage was clean and neat. But, had mice that skittered to somewhere.
Linda D | First ImpressionsMy answer above was the staff helpful and friendly and I said no. No went to being helpful, yes to they are were friendly. My explanation is below. I was using this facility to hold my uncle's furniture, which I'm his Executor. I was paying the monthly fee from the estate account which is a check. It would be more of a convenience if Associates could be trained to accept checks and they clear while customers are there instead of only Managers using this option. I had to wait 15 minutes one time to pay my rent and another time I was moving out furniture and had to buy straps in the store and the Associate couldn't accept my check. Then on the day of my move out on 3/12/25 the Associate of 3 years didn't know how to refund a $6 credit on my account and would have the manager call me.
DANIELLE H | Overall ExperienceVery friendly staff when my daughter and I were there
Darlene B | First Impressions