I appreciate the people who work at this U-Haul storage facility. Thank you for your service.
William C | Overall ExperienceSelf Storage Units in San Diego, CA, 92111
U-Haul Moving & Storage of Clairemont Mesa
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Incredibly frustrated with the move out process. I moved out days before my next monthly payment was due, but faced so many challenges actually completing the move out process. Upon moving out I emptied my unit, removed the lock, and informed the front desk attendant that I was moving out. He confirmed that I could leave and that the rest of the move out would be handled by the staff. Days later I receive a call from this location saying that I am late moving out, and that I need to call back to let them know my future plans with the unit. I called back twice almost immediately and received no reply. I tried again several days later, and again, received no answer after waiting for up to 20-30 minutes during business hours. I then got a text saying my rent was late and that a fee had been charged to my account. I called once more, and again, no reply from the location, but I was instead connected to corporate who took my information and said the location would call back by end of day. They did not call back. So finally, several days later, I called once more and was finally answered by the staff of Clairemont Mesa, who informed me I was delinquent and that there were still locks on my unit. The locks were not mine, and I had no involvement in how they ended up on the unit. When instructed that I must send an email to confirm that the locks were not mine, I was informed that I would receive a confirmation that my reservation had been successfully closed. I sent the email, but never received this confirmation. The text containing this survey was the only form of indication I received that my reservation had ended, 3 days later.
William S | Overall ExperienceLiterally the best customer service ever at this location the two ladies that work the desk are the most helpful and resourceful people ever
Skala Y | First ImpressionsThe lady at the counter was very friendly and helpful.
Eric T | First ImpressionsThank you Crystal and staff for all of your assistance
Sarina B | Overall ExperienceFantastic experience. Staff very friendly and helpful! Storage facility nice and easy to access. Thanks!
Ada R | Overall ExperienceCrystal and everyone here were always helpful and friendly…. If I need any storage in the future, I will not go anywhere else but here. My thanks to all of you!!! Rico
RICHARD W | Overall ExperienceBy far the best experience in all of my years of using U-HAUL. This team is outstanding
Jim k | First ImpressionsGreat experience, I got all the help I needed.
ARTURO M | Online Move InJamie G and Larry were very good to me, answered all questions and were always very nice.
Michael O | Overall ExperienceI always use this location for my business trips. Krystal and staff are ALWAYS very helpful and friendly. They work with my schedule and make using this location stress free. Each year I come for business they welcome me,with their friendly faces.
SHIRLEY Y | Overall Experience