The units are fairly priced and clean. I did not know U-Haul offered storage services and I am so glad that I found out about this and got my first month free. The staff are friendly and helpful, especially Jamie. Jamie is amazing she helped me with so much, is very understanding and is very friendly. It was great storing my one bed apartment at this facility!
Afra A | Overall ExperienceSelf Storage Units in San Diego, CA, 92111
U-Haul Moving & Storage of Clairemont Mesa
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- 4.5 Average Customer Rating
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Jamie was super helpful. She was friendly, provided all the information I needed in a easy to digest way. Overall, she guided me thru the whole process.
CARLOS E | First ImpressionsSigan asi de amablesy serviciales todas sus sucursales.
Fernando B | First ImpressionsOutstanding communication. Your poor staff gets yelled at for all kinds of things that aren’t their fault and they are so wonderful STILL! We always had exceptional customer service with everyone there, it’s been a pleasure doing business with this location, truly.
Megan G | Overall ExperienceI had a complicated situation with being out-of-state and coordinating a household move from the unit with a moving company, but the U-Haul team made the process for adding authorized personnel very clear and it went off without an issue. Big thanks to Crystal!
RYAN F | Overall ExperienceThis is my 2nd time here. It's clean and safe and friendly Convenient hours
LETICIA R | First ImpressionsMs.CRYSTAL I LOVE U for all you HELP THANK U …..and thank with the trailer help …
TYRONE E | Overall ExperienceStaff is very knowledgeable and helpful. Really appreciate working with good staff
JORDAN B | First ImpressionsJamie was wonderful. She was very kind and lovely to work and talk with. Please give her one of the new badges! We had 1 large unit here for 5 years, 2 large units for 22 months during that time. Unfortunately, ay one point, one of the units had a horrible leak of some kind of red fluid. It ruined quite a few of our things. We were able to salvage our nicest dresser by refinishing it, but several other things were permanently damaged or had to be thrown out. Management worked to "make it right," and we were able to reach a settlement on that. We had no other issues in the 5 years. We were very happy with the high level of security, automation, and human service that we found at the facility. The technology and staff were a perfect complement. Thank you.
Michelle C | Overall ExperienceMy only recommendation would be to have a light source of some kind inside the units as it is often hard to see what I’m doing. Otherwise, this is terrific place because of its central location, and dual moving and storage availability. HIGHLY RECOMMENDED
JAMES S | Overall ExperienceClean, safe and nice storage facility with a great option of donating your unwanted items onsite. No need to move things you don’t want after storage is over. We had a ton of household items that didn’t fit our new place, so left them there and people took them away as soon as we left them there. Skip a trip to goodwill.
NICHOL V | Overall ExperienceGreat staff
Kathleen C | Online Move InAll of the staff are kind, friendly, they have a healthy sense of humor, they are PATIENT, helpful, and more. I wish more companies had staff like this crew. Either the manager is great at hiring, is a great role model, or all of the above, whichever reason, they made a huge difference in alleviating some stress for me during my VERY tumultuous move. <3 Without their help, especially the manager's, Crystal and her asst manager Jason, showing empathy, kindness, helping me keep it/mindset light, and their flexibility this would have been A LOT more difficult. And, it was already VERY difficult.
YVE M | Overall ExperienceAccess hours were extremely useful, there was always staff around if I needed anything. Dolly carts were always available at the door for use. I never had to hunt for a cart. Checking into the unit was easy, and didn’t even require me to go inside the office, everything done online. Checking out was easy as well, brooms were available to sweep the unit and turned in the key card, easy peasy.
toni B | Overall ExperienceThe staff was very helpful. The gentleman working the desk, dark hair and a mustache, was especially helpful even though he was very busy. He took time to help me out.
EMILIANO S | Overall ExperienceI had the best customer service experience of my life, all thanks to Crystal Blair at U-Haul of Clairemont Mesa. I made sure to ask for her supervisor's contact information so I could share just how amazing she is! From the moment I walked in, she was incredibly kind, courteous, professional, and genuinely helpful. Crystal went above and beyond to ensure I was taken care of. She didn't just do her job; she made a stressful situation feel easy and treated me with a level of respect and care that doesn't exist in customer service these days. The U-Haul location I usually deal with is terrible, and I sincerely wish she worked at my local store. The difference in service is like night and day. If more people in customer service were like her, the world would be a better place. She deserves a raise or a promotion—whatever it takes to keep her around. Crystal is an absolute gem, and U-Haul is beyond fortunate to have her on the team! Thank you again, Crystal, for everything! Best regards, Katie
KATHRYN S | Overall ExperienceThe manager I believed named is crystal was very sweet and accommodating. Her staff was just a sweet and polite and very helpful. You can tell she shines her good energy on her staff and it shows !
ALLERA D | First Impressions