Access hours were extremely useful, there was always staff around if I needed anything. Dolly carts were always available at the door for use. I never had to hunt for a cart. Checking into the unit was easy, and didn’t even require me to go inside the office, everything done online. Checking out was easy as well, brooms were available to sweep the unit and turned in the key card, easy peasy.
toni B | Overall ExperienceSelf Storage Units in San Diego, CA, 92111
U-Haul Moving & Storage of Clairemont Mesa
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- 4.5 Average Customer Rating
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The staff was very helpful. The gentleman working the desk, dark hair and a mustache, was especially helpful even though he was very busy. He took time to help me out.
EMILIANO S | Overall ExperienceI had the best customer service experience of my life, all thanks to Crystal Blair at U-Haul of Clairemont Mesa. I made sure to ask for her supervisor's contact information so I could share just how amazing she is! From the moment I walked in, she was incredibly kind, courteous, professional, and genuinely helpful. Crystal went above and beyond to ensure I was taken care of. She didn't just do her job; she made a stressful situation feel easy and treated me with a level of respect and care that doesn't exist in customer service these days. The U-Haul location I usually deal with is terrible, and I sincerely wish she worked at my local store. The difference in service is like night and day. If more people in customer service were like her, the world would be a better place. She deserves a raise or a promotion—whatever it takes to keep her around. Crystal is an absolute gem, and U-Haul is beyond fortunate to have her on the team! Thank you again, Crystal, for everything! Best regards, Katie
KATHRYN S | Overall ExperienceThe manager I believed named is crystal was very sweet and accommodating. Her staff was just a sweet and polite and very helpful. You can tell she shines her good energy on her staff and it shows !
ALLERA D | First ImpressionsI rented a storage unit here for close to 7½ years, & highly recommend this facility. The units are clean, well-maintained, & access is both smooth & secure, & deliberately set up with safety a priority so I always felt confident visiting (as a single female) at any time, day or night. And bonus: two types of dollies are available for your use just past the entrance, & are plentiful enough that not once did I ever see them all in use & have to wait to use one. But the best part of this facility - by far - is the staff. Every encounter I had with every employee over the 7½ years, whether in person or over the phone, was overwhelmingly positive, and I was consistently treated with kindness, consideration, patience, & what felt like a genuine desire to help. The standouts among them were Crystal & Jamie, who had this incredible ability to personalize their customers so that after meeting once, they remembered my name, unit number, & even personal details in sight, even though I barely visited the office a handful of times, & those visits were usually years apart. They possess a rare combination of talent, empathy, & attention to detail that, in all honesty, surprised me each time, primarily because I imagine every business-owning customer surely must've tried to poach them, b unsuccessfully. After 7 years with barely a handful of visits, I did notice inexplicable water damage to two of my stacked plastic containers (inexplicable because I was on the first floor, so there's neither a logical entry point nor water source), & some boxes in the very back & paper they contained appeared to have been chewed by rodents, but again there's no logical entry point as the unit is very well sealed.
Leolani K | Overall ExperienceCrystal the manager is a wonderful person always ready to help and with a beautiful smile thank you for everything Crystal.
EDWARD R | Overall ExperienceSearch unit was dirty big oil spill on the ground I guess it wasn't ready to be rented out and the U-Haul truck was almost on empty when I got it
TARA B | First ImpressionsI had storage at this faculty for six years. The faculty itself is clean, secure, and well maintained. I would have continued to store here, but the monthly storage fees kept increasing. When I moved into a 5 x 10 the standard rate was around $90.00 a month which is relatively reasonable, Then, especially within the last few years it has consistently increased to $150.00 a month. Some may claim that expenses go up which all landlords do to justify a rent increase, yet the size of the space itself and the building did not change. Electricity is inexpensive in San Diego. So what are people paying an additional $60.00 a month for? Absolutely nothing. We were just being gouged hoping people don’t want to be bothered with moving a lot of items and will just stay put. Well, no, I don’t take kindly to being gouged especially when I receive nothing more than I already had for the additional rent. It’s about time people stop being greedy going with whatever the market will support and start caring about keeping loyal customers who paid their rent on time for years. Oh, but that would take good business sense and decency. Thus, farewell, and I’m glad I’m not being taken advantage of anymore.
laura s | Overall ExperienceThank you for securing my stuff! You guys helped me a lot! The best storage everyone can have! Thank you again! You helped me a lot with money that I can save!
MARIA A | Overall ExperienceThank you to the U-Haul crew for helping me out in all my questions!!
Patricia M | First ImpressionsThe staff at Claremont were exemplary. I had an outstanding experience.
Marcus C | Overall ExperienceAmazing people, helpful with storage questions and just a great 3 years of my life.
cean o | Overall ExperienceThis is the best #1 storage facility in all of San Diego Crystal is the most amazing person caring understanding and runs this storage facility and staff very well respectful caring team thank you guys at Clairemont Copley Dr for your service and patience I high recommend this location to all who need a storage place or U-Haul truck you won't be disappointed.
LEVINA t | Overall Experience