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Barbara B | Overall ExperienceSelf Storage Units in Somerville, MA, 02144
U-Haul Moving & Storage of Route 16 Medford / Somerville
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Stacey was great but getting a truck was a way longer process than needed. There were not enough people behind the desks and backup wasn’t called until 20+ minutes waiting in line. Then I was marked as a late pickup. Also took extremely long trying to coordinate with an associate who would help us get a locker. All of the large lockers were not available even though I reserved it in advance. They also gave me a van even though I reserved a truck. Going to U-Haul is worse than going to the DMV
brittany w | First ImpressionsGreat service. The after hours access was slightly confusing. You have to enter your code on one keypad to check in and then a different keypad to unlock the door. It would be nice to make it the one keypad do both.
Amro E | Overall ExperienceMalo servicio
REYMON G | First Impressionshelpful, knowledgeable staff
ANN M | Overall ExperienceIt was my first time renting a storage space so didnt know what to expect, but it exceeded my expectations. Facilities and storage place was very clean and the staff was very friendly and helpful.
Andrea V | First ImpressionsBoth staff members I worked with were cordial, efficient, and helpful (7/21/2025). I had a great experience, but also overheard them working a phone call with a customer who wasn't having a great day. They were respectful and tried to solve the customer's issue while still sticking to the policies of the facility.
Alexander J | First ImpressionsI had to come back a few times to get someone knowledgeable about storage options, since often it was "truck staff" and not "storage staff." The place feels super clean, although the chemical smell (I'm assuming; as pest control measure) is a bit overwhelming when I go to drop things off.
ETHAN D | First ImpressionsThe overall experience was very good, it was frustrating to have the price increase over time and that was the main reason for us to move our items out.
Paul S | Overall ExperienceStacey was super helpful in finding me the unit I needed.
DANIELLE B | First ImpressionsI’d like to commend the whole staff that I interacted with during my move. Cruz, Raekwon, Mark, Gene, and Dave. All went above and beyond and made it as easy and pain free as possible.
James L | First ImpressionsThis was by far one of the best U-Haul experience I ever had the customer service the cleaners everybody was amicable and ready to explain totally will recommend this location
SARA P | First ImpressionsStacy is an incredibly helpful and professional staff member.
Cameron O | First ImpressionsTeam was helpful; facility was clean and felt safe/secure; useful moving carts for free; super easy vehicle drop off. I did not realize that 'reserving' on the app doesn't mean you actually have your unit. Nonetheless, the team was able to get me squared away and moved into a different (but similar) which I really appreciated. There were lots of moving carts available to use for free. The facility felt clean and secure. Dropping the truck off was a breeze and multiple gas stations within 0.3 miles.
Elana F | First ImpressionsBrenda was excellent
ALEXA T | First ImpressionsHad a problem accessing my assigned unit. Staff was able to fix the problem in a timely manner
JOSEPH C | Overall ExperienceVery helpful and friendly people.
GEORGE M | Overall ExperienceManager was incredibly helpful and understadning when I was getting frustrated and confused with the website. Great customer service
CONNER M | First ImpressionsWell run store. Very helpful staff.
MARK A | Overall ExperienceThey did not hold the reservation I made and I was moved to a smaller unit which did not hold all my belongings. They also did not honor the “one month free” promotion that was being advertised on their website.
Alex S | First ImpressionsIt’s was a busy time and the staff after the initial hiccup was able to sort things out quickly. Happy they were attentive and quick to act.
ANOOP P | First Impressions