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Maria B | Overall ExperienceSelf Storage Units in Utica, NY, 13502
U-Haul Moving & Storage of Utica
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Indoor Storage
Storage Customer Reviews
- 4.5 Average Customer Rating
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The manager and stuff was very kind ,pleasant, friendly, knowledgeable in helping to accommodate the type of unit that was needed thank you kindly for your service. In the near future I will be needing your service again.
Rhonda M | First ImpressionsIt would've been excellent. But they told me I wasn't able to get a 10x10 storage when I called the day before. One was available but they said someone is coming in to pay for it. I stated isn't it first come first serve. They said yes. I said we'll I spoke to someone yesterday and now I am here first thing in the morning when this person just came today. And who knows if they even come back with their card. Because who goes to get a storage unit with no means of pmt. He said there was nothing he could do. So I got a 10x15 later that night I got an email canceling my reservation or the 10x10.
DEANDREA C | First ImpressionsBrandon has been beyond phenomenal with service. Him and his team went above and beyond for two military service members and assisted in the most amazing way. Thank you very much for providing the help and understanding of our situation and accommodating our last minute needs. It is people like you that make service members feel gratified. Thank you. 🙏🫡
JONATHAN S | Overall ExperienceVery accommodating
victor l | First ImpressionsI was disappointed because when I rented the Uhaul in Brooklyn, I paid $1,247 in cash and was told that I would receive the $100 deposit I paid in cash upon returning the truck. We returned the truck after store hours a day before it was due. I called the next morning, spoke to Joe and was told they will have to mail a check to me for my deposit because all monies from yesterday were deposited. I asked why could I not co.e in the next day to get my deposit back in cash as I was told I would get when I rented the truck in Brooklyn, ny. Joe's response was "I'm not responsible for what people in Brooklyn told you and that there was nothing he could do to get my cash deposit to me. He said it will be mailed via check. It was upsetting that Uhaul does not stand by its word.
Barbara R | First ImpressionsThis place is populated with mice. Do not store anything there that you hope to use in the future.
Santina P | Overall ExperienceI marked cleanliness and well maintained as a no only because 9 out of 10 times the shelf storage aisles had debris scattered throughout when I was there. However I did see an improvement, so kudos. Just with the price i was paying for storage, I expected to have a clean facility at all times. It truly makes a difference when your entrusting someone with your property.
Ben G | Overall ExperienceThe staff , starting with the Manager Nelson to the red head Rayvelis & Dakota . I can’t stress enough there warm & kind energy. Thank you guys for everything.
Margarita M | Overall ExperienceThe staff at the Lomond place facility in Utica NY were always super pleasant and helpful.
Linda G | Overall ExperienceStaffs were very polite, kind generous help me out with all my needs very excellent manager
Sherman R | Overall ExperienceStaff is awesome
Margarita M | First Impressions