Staff are very pleasant and they went above and beyond to accommodate me thx
LOLITA J | First ImpressionsSelf Storage Units in Utica, NY, 13502
U-Haul Moving & Storage of Utica
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Storage Customer Reviews
- 4.5 Average Customer Rating
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GM Don was very helpful and went out of his way to accommodate our need for larger and side by side units.
Richard C | First ImpressionsToo expensive.
STEPHEN H | First ImpressionsLong wait. Manager Don seemed irritated. I cancelled my free month of storage. Never used my unit even though it was free. Even free wasn't worth it. I emailed Don JUNE 30 at 10:52 AM to cancel and again today, July 1at 4:34. He hasn't acknowledged my correspondence. I am submitting this review July 1 at 7:15.
Amy L | First ImpressionsWe had been told or signs say 24 hour access. But it was closed late night. Office hours could be later for us that often get on later.
CONNIE W | First ImpressionsI liked the staff. I did not care for the stuffing leaking out of the ceilings taped with white duct tape. No water damage occured. No infestation either; thankfully. Still think its over priced. Again, really like the staff. Even Ray who made me miss a train once. Don't ask. Just because its a boring story. Insurance required.
Aubrey F | Overall ExperienceThe guy that registered me in the store was very friendly, helpful and informational about things.
Tina N | First ImpressionsMy only issue is the price. Very expensive.
Kelly D | First Impressions31% increase in cost over 4 year period
Daniel A | Overall ExperienceThe manager and stuff was very kind ,pleasant, friendly, knowledgeable in helping to accommodate the type of unit that was needed thank you kindly for your service. In the near future I will be needing your service again.
Rhonda M | First ImpressionsIt would've been excellent. But they told me I wasn't able to get a 10x10 storage when I called the day before. One was available but they said someone is coming in to pay for it. I stated isn't it first come first serve. They said yes. I said we'll I spoke to someone yesterday and now I am here first thing in the morning when this person just came today. And who knows if they even come back with their card. Because who goes to get a storage unit with no means of pmt. He said there was nothing he could do. So I got a 10x15 later that night I got an email canceling my reservation or the 10x10.
DEANDREA C | First ImpressionsBrandon has been beyond phenomenal with service. Him and his team went above and beyond for two military service members and assisted in the most amazing way. Thank you very much for providing the help and understanding of our situation and accommodating our last minute needs. It is people like you that make service members feel gratified. Thank you. 🙏🫡
JONATHAN S | Overall Experience