Everything was excellent except for one time that elevator broke it was down for 2 weeks which was very inconvenient, but other than that it wasn't a wonderful experience
Susan S | Overall ExperienceSelf Storage Units in Vancouver, WA, 98665
U-Haul Storage of Hazel Dell
(Exit 4 off I-5) Pay Your Storage Bill
Services at this Location:
Contact Us
8250 NE Hwy 99Vancouver, WA 98665
(Exit 4 off I-5)
Services at this Location:
Office Hours
- Mon–Thur7 am - 7 pm
- Friday7 am - 8 pm
- Saturday7 am - 7 pm
- Sunday9 am - 5 pm
Special Operating Hours
- 11/27/2025: 7:00 am - 3:00 pm
Storage Access Hours
- Mon-Sun: 5 am - 10 pm
- Indoor Storage
- Climate Control
- Online Move-In/Rent Now
- Portable Storage
Services at this Location:
Features Available at this Facility :
- Heated storage: Just like your home!
- Electronically Controlled Access
- Individually Alarmed Rooms
- Covered Loading/Unloading
- 24-Hour Video Monitoring
- No Deposit or Admin Fee
- Climate Controlled: Just Like Your Home
- Indoor Storage: Twice the Protection and Security
- Convenient Elevator Access
- Free Automatic Payment Plans
- Extra Tall Rooms- 10 ft
- Room Sizes For Every Need
- Free Use of Loading Carts
- Your Lock/Your Key
- Clean Customer Restrooms
- Free Online Account Management
- Customer Re-Use Center: Neighbors Helping Neighbors
- Onsite Forklift Operators: Pallets and Large Shipments
- ADA Accessible
- Affordable Rates
- Clean - Dry - Secure
- Open 7 Days
- Propane Filled Here
- SafeStor Protection
- Package Signing and Receiving
- Padlocks, Boxes, Packing Supplies
Promotions:
-
No Deposit Or Admin Fee:
No Deposit Required and $0.00 Admin Fee -
1 Month Free:
Ask about our 1 month free self-storage offer with any truck or trailer reservation!
Available Units (All Sizes are Approximate)
Small | 50 sq ft
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$69.95
Per Month
- Interior
- Lower Level
- Street Level
- Heated
- Rate:
- $69.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 11'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $74.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
6' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $74.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- Lower Level
- Street Level
- Heated
- Rate:
- $94.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 8' x 7'Miscellaneous Storage
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $94.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 11'1-2 Bedroom Home
Size Guide- Rate:
-
$109.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $109.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
Medium | 51-150 sq ft
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$159.95
Per Month
- Interior
- Lower Level
- Street Level
- Heated
- Rate:
- $159.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 11'2-3 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $169.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$219.95
Per Month
- Interior
- Lower Level
- Street Level
- Heated
- Rate:
- $219.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
Small | 50 sq ft
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$54.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $54.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$54.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- No Climate
- Rate:
- $54.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$59.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $59.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$69.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $69.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$69.95
Per Month
- Split Level
- 1st Floor
- Street Level
- No Climate
- Rate:
- $69.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Small
5' x 8' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $74.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Small
5' x 5' x 7'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- Rate:
- $74.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Heated
- Rate:
- $74.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Small
5' x 5' x 7'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- ADA
- Rate:
- $74.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Small
5' x 8' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $79.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
Rent Now to Secure Your Room! -
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $79.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $79.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- No Climate
- Rate:
- $79.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
6' x 5' x 7'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- Rate:
- $79.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$84.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $84.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Small
5' x 8' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$94.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Heated
- Rate:
- $94.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$94.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $94.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 7'1-2 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- Rate:
- $99.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Split Level
- 1st Floor
- Street Level
- No Climate
- Rate:
- $99.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Small
5' x 8' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$99.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $99.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Small
5' x 10' x 7'1-2 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- ADA
- Rate:
- $99.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $114.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
Medium | 51-150 sq ft
-
Medium
8' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$119.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $119.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Medium
8' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$124.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $124.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 8' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$124.95
Per Month
- Split Level
- 1st Floor
- Street Level
- No Climate
- Rate:
- $124.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
8' x 10' x 7'1-2 Bedroom Home
Size Guide- Rate:
-
$129.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- Rate:
- $129.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- No Climate
- Rate:
- $134.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$139.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $139.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$144.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
*Building Column Inside Room.
- Rate:
- $144.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
10' x 12' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$154.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $154.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 7'2-3 Bedroom Home
Size Guide- Rate:
-
$159.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- ADA
- Rate:
- $159.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Medium
10' x 10' x 7'2-3 Bedroom Home
Size Guide- Rate:
-
$159.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- Rate:
- $159.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
10' x 11' x 7'2-3 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- Rate:
- $169.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Heated
- Rate:
- $169.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$179.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $179.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
8' x 15' x 7'2-3 Bedroom Home
Size Guide- Rate:
-
$184.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- Rate:
- $184.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
5' x 25' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$184.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $184.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
10' x 15' x 7'2-3 Bedroom Home
Size Guide- Rate:
-
$219.95
Per Month
- Split Level
- 2nd Floor
- Street Level
- Climate
- Rate:
- $219.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
Large | 151+ sq ft
-
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$259.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $259.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Large
10' x 25' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$294.95
Per Month
- Split Level
- 2nd Floor
- Upper Level
- Climate
- Rate:
- $294.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
Small | 50 sq ft
-
Small
5' x 5' x 8'- Rate:
-
$49.95
Per Month
- Lockers
- 1st Floor
- Upper Level
- No Climate
- Rate:
- $49.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 8'- Rate:
-
$69.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- No Climate
- Rate:
- $69.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
Customer did not leave a comment.
ANNETTE E | First Impressions- Rating:
- 3.0
I wasn’t aware the unit would be a regular door rather then the normal sliding door for unit that size
Tawnya B | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
JOLLEAN S | Overall Experience- Rating:
- 1.0
Staff made it difficult to access my unit, was placed on restriction several times. Once for accessing a second unit too frequently, and the other for my pregnant girlfriend using the bathroom longer than the gm allowed. Gm discrimination and didn’t follow legal guidelines for tenant landlord laws in Washington. Removed my access illegally and didn’t give me required notice in writing before removing my access, causing me to loose money paid renting a van and hiring help to move out of my unit which I couldn’t access without required notice. When I called to figure out what was going on I received text messages instead of a call back. Here are those messages: Uhaul Gm: You where placed on structured access due to misuse of the facility this was explained this morning your girlfriend. Me: I'm the owner of the unit, nothing was explained to me. What is the misuse of facility? Please explain in detail Gm: Using the restrooms for residential use Me: Explain what that means, because I didn't even use your restrooms last night. Me: I have a pregnant girlfriend waiting for me in an empty apartment we just got into, waiting for me to bring home our bed because she can't bare to sleep on the floor again Me: I rented a large van and have hired help I need to get our things man, this is ridiculous! Gm: You and your friend like to hang out in the restrooms for hour or more on multiple occasions. This is a storage facility. Gm: You're more than welcome to come back at 7 am when we open. Me: If the friend you are talking about is my girlfriend, she is 5 months pregnant and has Hyperemesis Gravidarum, a severe form of nausea and vomiting during pregnancy that can cause dehydration and weight loss. On a daily basis she is so sick that she can't keep down anything she puts in her stomach and has been hospitalized Twice already from its complications. She is also severely constipated to the point she spends hours in the bathroom everywhere she uses one, it's a horrific set of circumstances for our family, how could you cut off access to us without even having a conversation with us about it. Last time I checked, using the bathroom for an hour isn't a crime nor can I find anything in your rules or see any signs posted about a limit to the length of time you're allowed to spend having a bowel movement. Me: Sean, this is (removed) tenant of Unit #0509. I am fully paid up on rent and also pay for 24-hour access. Under RCW 19.150, a storage operator may only deny access if the tenant is in default, which I am not. Locking me out without written notice is unlawful. Your reasoning about “residential use” of restrooms does not apply, and my partner’s extended restroom use is due to a documented medical condition (Hyperemesis Gravidarum), which may also fall under ADA protections. Denying access without considering this is discriminatory. I demand my access to Unit #0509 be restored no later than 10:00 PM tonight. If it is not, I will call the police to restore access and will also file a complaint with the Washington Attorney General’s Consumer Protection Division for violations of RCW 19.150 and ADA protections. Please confirm access is restored immediately. Me: You cannot discriminate against a pregnant woman for needing more bathroom time than you alone are comfortable with, and what you have done is illegal. No further responses from the GM, had to reach out to the regional manager to get my access restored. Besides that, people without access regularly sneak/break in after hours and when the alarm goes off nothing happens. No police no security just a 30 second alarm goes off then nothing happens afterward.
steven s | Overall Experience- Rating:
- 1.0
The service is amazing and I give most of the facility 5 stars. My issue and the reason for the 1 star is the unit itself. I got a 5x5x10 because I only have a few pieces of furniture I needed to store and didn't want to spend a lot of money to store it. I measured everything and calculated my cubic feet requirements and everything should have fit with not much room to spare. The issue is the unit is not actually 5x5 and this lack exact measurements meant my furniture would not fit as planned and beyond the dimensions not being accurate there are things taking up space in the unit such as: the roll up door, metal plating, and a rodent trap. This also cost me valuable inches. It took hours and a trip back the next day to get everything in and be able to close the door. Also the big doors don't open after the main business hours so even though it wasn't that late (only 7:30pm) I had to bring the furniture in through the smaller door for people. I will say again though, my experience with the staff was beyond excellent I am just upset at the unexpected lack of exact measurements in my unit.
MYCHAL J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CAROL B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KATRINA A | Overall Experience- Rating:
- 2.0
It seemed clean and well maintained except for the fact that rodents pooped and peed all over my stuff in my unit. I do like the fact that you guys have the free/community area/pile.
Jackie M | Overall Experience- Rating:
- 5.0
Great
Linda N | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BARBARA W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JENNIFER S | First Impressions- Rating:
- 3.0
Serious problem with non-functioning elevator. Was told it could be weeks before I as able to get nti my unit. Via elevator. I was Advised to take stairs - so unit was still available. I am 75 with bad knees and had to hire someone to help me move into a ground level unit. Staff tried to be kind but imagine they were dealing with hundreds of unhappy people. They offered no help.
Jean S | Overall Experience- Rating:
- 2.0
At first he was okay in the beginning 5 years ago and 2 they change out the manager and then things are going down . The manager that I knew there he had left they bought in a new one but the employees that they had there was all teenagers they had no respect for the elderly there Attitude.. The elevator was off the 3 - 4. month I couldn't get my stuff out until this month. WHEN ASK ABOUT IT THEN HAD GOTTEN MAD EVRYONE ASKING ABOUT . YOU ARE GOING TO WORK WITH customers don't get attitude...
frances g | Overall Experience- Rating:
- 5.0
Very helpful at this location.
CARLA S | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
KELLY M | Overall Experience- Rating:
- 4.0
Just want to say thank you to Cayden, he was very helpful and proactive with my lock issue.
Leslie W | Overall Experience- Rating:
- 1.0
This place is one of the single most worst experience of my life. They do not upkeep their equipment. I had a 25 foot storage unit upstairs that I run a business from. This facility left their only elevator in this building inoperable for 2 full months causing multiple people that I talked with to either fall or trip down the stairs because they had no other way to get their belongs. This trapped myself and others at a facility I personally needed to and wanted to move out of. This with the fact that they do not maintain their truck rental equipment for safety and poor management, makes this Uhaul the the worst company and or facility I have ever had the displeasure to have experienced personally.
FRANK T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KERRI H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
DENISE M | First Impressions- Rating:
- 4.0
I was unable to access the storage unit after hours because I did not realize that there were to 2 entrances to the building and the employee had not pointed out to me which door was correct when I completed the rental. I came back the next day and another employee was very helpful in guiding me to the correct access points.
CAROL B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MOISES D | Overall Experience- Rating:
- 5.0
Your staff is amazing they are very friendly I had the best storage unit experience. Something i did wanna Let you guys know my boyfriend got me a trailer for you guys, and I went to return it last night and there was this Hispanic male That scared me and made me feel very uncomfortable? I had to have somebody drive up there and be with me in order for me to feel comfortable enough to get out of the car and unhook the trailer. If you look at your cameras, you’ll see me driving around your parking lot looking pretty crazy probably but you’ll also see this man coming up with no walking around my vehicle. It was very scary for me. I watch too much murder in true crime television. It didn’t set well with me, but when it comes to the storage unit and my overall experience with your company, I was very much so satisfied your crew is amazing.
KHAILA S | Overall Experience- Rating:
- 1.0
I had to pay for a month of storage, even though the elevator was broken and I had been waiting almost 2 months to get my things out of there.
ANTHONY C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael H | Overall Experience