This location is the most desirable because of easy access to highways. The property is easy to maneuver the trucks and trailers. The general Manager Nicole is awesome. Always so helpful no matter the situation. The staff that she has working with her are most helpful and ready to get you on the road. Thank you
OLGA D | Overall ExperienceSelf Storage Units in Edmonton, AB, T5S2C3
U-Haul Moving & Storage of Winterburn
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- 4.0 Average Customer Rating
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waiting to long as there was usually only 1 person, some items such as boxes for closets did have the correct bars and they still tried to sell them. Maintenance on the doors handles and bolts to lock the doors is very poor Also the rental of storage unit should have option of pro-rated when done with early, instead of paying for the entire month and during busy time you can double dip on the rental
joanne A | Overall ExperienceThere is someone currently living in unit 228 that smells bad and is smoking cigarettes inside the unit which in turn was making all my goods stored next door to smell. There was multiple occasions when i went to return camping supplies from a weekend of adventure back to the storage unit and had to turn away and come back the next day since there would be multiple homeless people around my unit going through what looks like piles of clothing and bicycle and wagon parts. Last week while accessing the unit i watched two people push the chain link fence back that is along the southern end from the main storage gate where the fence meets the lock block wall to freely come and go from the inside "secured" area to the outside. After seeing the overall decline of the facility and costs continuing to creep up I decided I would rent a moving truck and change to Sentinel Storage. For this I had to see the front desk team at Uhaul twice; once to pick up the moving truck and once to cancel the storage unit. Both times there was limited staff on shift and I had to wait for over an hour both times for service.
David H | Overall ExperienceLightbulb in unit was missing and the unit was nit swept out when I moved in.
Jan P | Overall ExperienceHunter is extremely personable and provided excellent service. Very happy with U-Haul 21818 Stony Plain Rd.
Monica K | Overall ExperiencePeople waiting so counter staff. I waited 3 min before anyone in the store, 3 customers waiting in line when I left.
sharon w | First ImpressionsMy outside locker was broken into twice, as well as having a roof leak which damaged my items, my inside storage locker was auctioned off after 3 months of falling behind on payments with no notice to me. I would never recommend storing your things at this facility!
Dave L | Overall ExperienceHad a to off-load a u-box into a storage. Waited awhile due to staffing shortages to have access to the u-box.
Ebenezer F | First ImpressionsNicole was amazing . .. she had me in and out in less than 10 min .. very well organized that lady she deserves a raise... thanks girl much appreciated
Amanda D | First ImpressionsThe young man who checked us in was excellent to deal with.
PHILIP W | First Impressions