We rented the UHaul truck online and requested an in-person pick-up as we required a furniture dolly. However, when we arrived to pick the truck up, the stand was closed even though the U-Haul site had the place listed as "open". We eventually called a the customer support line to get the truck, which allowed us to do the mobile-pickup. However, the app requested that we put proof of identity in the form of a passport, rental agreement or the contact information for my employer even though we already uploaded our drivers licenses and photos of ourselves. This was ridiculous. So we called a representative again which required us to put another person's phone number into their system. To input another person's number that was not mine or my spouses is not required - it is a breach of privacy. Overall, will not rent from UHaul again, had better experience with other rental companies.
ANTHONY D
The Simply Brand Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashton, ON K0A1B0
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Customer Reviews
- 3.0 Average Customer Rating
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Your app is slow when uploading pictures. Took too long to complete the app. Live chat was helpful with general question.
Mark WNot even sure if this place still exists. Worst experience ever.
Graeme TI was told I could be there before my requested pickup time. There was nobody there. When the person got there she said that she targets arrival for the scheduled time. That would have been nice to know. I swept the truck when I was done but it wasn't swept when I got it. The windows were very dirty. Something was missing in the middle that I assume contained at least cup holders. I originally tried to book a 15' truck but the only thing available was the 26'. At the location there was a 20'. I asked about it and was able to get it. I was moving 5-1/2 hours away so I preferred the smaller truck. The online booking system does not work properly but I believe you are aware of that. And the app also does not work properly. I could not pick up the truck with the app.
Steve PNo gaz nobody in the middle of nowhere no gaz station,stock on the road ,earth when walking on the bord of road broken leg,the driver go in Quebec hospital and I send thé localisation of the truck ,the truck s there actually after 4 days
karl c