See above comments.Mary M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Augusta, GA 30906
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I did not want a contactless pickup. Specifically did not request that but it was just switched without consulting me. Spent almost an hour and two phone calls trying to figure out how to pick up the truck. Then we did not get the blankets that we had also reserved.Jeff C.
It's not an issue with the process for U-Haul at the location; it's more of an issue with the area. My reservation was moved (it can happen due to availability, I know) from a decent area of town near my moving address to the fairly unsafe area of town 20 minutes from my moving address. Fortunately, the truck and keys were secure when I arrived. But there is relatively nowhere to park the truck (it was in a tiny area of the lot not blocking any doors or driveways) and it was pretty difficult to navigate out of the lot while avoiding cars getting to the neighboring businesses. My furniture dolly was also *not* included inside my truck, despite me receiving no notice that it was not available and being charged for it like it was indeed placed in the truck. Perhaps it was stolen? Who knows. A helpful representative refunded me but I had to go through significantly greater trouble renting a dolly from Home Depot across the city at the last minute, since I had no notice I'd need to do this beforehand. This dolly then had to be transported (added to my mileage on the truck) and returned before I left town, rather than me being able to leave a uhaul dolly in the truck at my drop off location (much more time- and cost-efficient).Grace W.
I am requesting that someone in management call me so I can discuss my situation. It was a situation from hell. And if you ever want me to recommend your company to a friend you need to solve this situation.LAWRENCE F.
Keep up the good work.DANIEL B.