I had to wait almost 2 hours to get truck due to waiting for it to be delayed back to rental agent. My understanding is that for that inconvenience I should expect a 50$ reduction fee applied to my account and I would like to see that in my account. Thanks
Glinda B
Captains Cars
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beaumont, TX 77707
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Easy to work with! Great people!
JAMES JNothing
RONALD WNothing!! Keep doing what You All are doing.
Linda CDue to a family emergency of the owner I was required to pick up the afternoon before the date specified. I asked if the additional hours would be added to charges was told no it would start at 9 the next morning as per reservation. When getting contract time started at 4 the day of pick up instead of returning by Sunday we had to return Saturday by 4 pm. We managed to get it there by 4:30 filled up with gas. Was charged additional 14.67. This was very rushed. Wasn't easy at all. So to do better just keep your word when uhaul is responsible for the time change. We were given an option to drive to Port Arthur which was 30 miles farther to pick up a different truck. Also a timely waste.
Vicki O