The gentleman that helped me was covering for two managers that called out sick. He could not upload my license on the computer. I repeatedly told him . Do Not charge my credit card! I used it only to reserve the truck! Finally I received the keys for the truck. Rented it for only 4 hours. Returned it to the same location by 9pm that nite. I was told to contact Adrian king in Rockledge for payment… Well! Checked my credit card and your company did charge my card!!! You charged me 43 dollars ( false advertising saying 19.99 for 4 hours ) and also my credit card went over the limit! They charged me!!! And total amount I have to pay now for renting your 10' truck is almost 90 dollars for 4 hours!!!!! I called yesterday to get this possibly fixed .. talked to a woman by the name of Misty . Extremely stressed out by everything yesterday . And I contacted you x2 and no Answer back 😡
Carolyn O.
Storage King USA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cocoa, FL 32926
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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All went smoothly, no problems
James L.The speedometer in the truck we rented didn't go about 20 mph The gentleman that helped us at this location was wonderful. Our reservation had been transferred to a different location without notification. This location didn't have the truck we reserved, however, the person working that morning was amazing. He started calling around to see what happened. He could see our reservation but it was never transferred to them. He was quick to help and rented us a different truck and canceled our original reservation that was changed without notification. I was very thankful for his help and professionalism.
Jessica H.The truck was clean but it had a very strong odor that needs to be addressed. A deep clean would be a great improvement. Other than that, the experience was easy and convenient. Uhaul's customer service rep at this location was very nice, professional, and helpful through the entire process. We would definitely use this location again without hesitation.
Ferdinand F.Used the App but did not give code to Box. Had to go inside and be given codes. While working to do that they also had two of us with the same truck number. spent 45 min of my rental time (5 hours) working to get that fixed. Glad I gave myself more time.
Alfred S.