I reserved a truck for one location several days in advance. I received a call telling me I had to pick the truck up from another location instead. What is the point of making a reservation then? When I received my truck, it had no lock, and did not have the dolly I had rented. when I came back when the location opened (4 hours after I picked up the truck through app pickup) they let me know they did not have any dollys to rent but they would gladly sell me one??? Again, what is the point of a reservation? overall, I don't think I'll be using Uhaul again. Penske or budget truck seems like the appropriate option for my next move.
Christopher W
380 Storage of Denton
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denton, TX 76208
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Customer Reviews
- 4.0 Average Customer Rating
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Store was closed. Easy return
Cara CThis is the first time I have had a bad experience with U-Haul. First of all, my location was changed which was closer to my location where I was going to load the truck. I agree to new location via a phone call. My original request was for mobile pickup. When I arrived, the app did not work, and the store was closed. The sign on the front door said it opens an 9:00 am but apparently it was really 10:00. There were not keys in the lock boxes either. After call the number on my contract, they could not fine my reservation number, which took some time to resolve. I realize I was 30 minutes early to pick up my truck, but the app did not work, and the store didn't open until 10:15 after the manager was called to tell me someone was on the way. There was another customer waiting to get service too. After the store opened Josh was not the friendliest person to deal with. It took him a few minutes to get the computer up and then seem put out. We finally got the keys and were on our way which was after our original pick-up time of 10:30. If the mobile app had worked and the keys where available, we would not have had any issues.
CHRISTOPHER VFast pickup, helpful staff, truck was parked in a way that made it easy to pull out. Truck fuel was pretty empty on pickup but I tend to expect that at these third party locations.
SAMANTHA SNo problem with either location. Pickup in Monroe was timely and drop off in Denton was close to my home.
HENRY M