Mobile drop off was a nightmare
NATALIA S
Ralphies Minnoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elk River, MN 55330
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Not a thing! Very efficient check in and drop off after the use of our Cargo Van. Nice to have the gas pumps right on site. We filled up the van and the worker parked it for us after the transaction was completed.
BRADLEY CVery friendly, explained everything clearly and made simple/easy. Excellent experience.
JENNIFER STrailer I requested (no roll-up door) was taken by another customer; which added time and confusion to the overall pick-up process. I ended up with likely the oldest trailer left in the U-Haul fleet, still had roll-up door. Although it was well-weathered, it was well maintained and did the job required. As a side note, I reserved it about 3 months prior to needing it. I rented from the closest location, about 3 miles from my house, (I drove by and saw they had many 6x12), but was "updated" to the Elk River location that is 13 miles away soon after making the reservation. Then, about one month prior, a U-Haul location opened 6 blocks from my house. I called U-Haul who said they would move my reservation to the closer location, and they did. The new, closer location showed up almost immediately in my online account. I called and confirmed. About 4 hours later, I got an email saying my reservation was "updated" to the Elk River location.
Kevin TThe person who was there when I brought the truck back, made no effort to do anything they sat on there butt, and me get mileage, fuel, and park the truck for them.
DAVID M