I dropped the vehicle off after hours, completed the online drop off, and then couldn't locate the key drop box. I then spent about a half hour on hold with customer service (outside, in the cold) only to have the line hang up on me. I had to bring the key home with me and go back to the store on my own time when it was open to return the key.Christian C.
Trailer Rental & Towing in Etobicoke, ON at 4M Prints
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Etobicoke, ON M8X1Y3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Billing errors and car not cleanJOSEPH C.
The vehicle needed servicing (check engine light and tire pressure warning we're illuminated when I picked the truck up and stayed on for the entire rental). The vehicle obviously hadn't been cleaned properly in a while - very dusty dash and floor and bits of trash and debris on the floor around the seat frames. Really disappointing.Corey W.
Customer service is key, I think that's what they're lacking.EURICAH G.
They need improve them self. I think uhaul should cancel their membershipUgur C.
Muhammad was an amazing and an absolute delight to deal with. Highly recommended.Babar J.
Air Conditioning did not work. It was 35 Celsius that day, very uncomfortable.Richard R.
The whole experience was bad. Took over an hour to pick up truck and sign in. Had to wait 40 minutes for approval. Took 30 minutes to drop off truck. App didn't work properly. Truck was dirty with cigarette butts.Robert M.
When I went to the location, the guy was trying to restart my order even though I had already done everything online and I just had to show him my phone screen with the confirmation to get the key. While he was trying to do that I had to wait for additional 30 minutes. So, finally, being too frustrated, I called U-Haul and right away as I started talking to someone over the phone; he handed me the key and just said he doesn't know the process properly and he's new. I don't why he was trying to do that but it wasted a lot of my time and would suggest to avoid this type of process or confusion.Jigme T.