There should be better communication between pick up and drop off locations and between people who work at the same locations. If I did not get an item on pick up that I was charged for as a customer I do not want to hear â€œI was not here when you picked upâ€. I'd like the customer service rep to at least try to reach the rep who was there to verify. The phone number for this location gave a busy tone so I wasted a drive there (as instructed by drop off location) to receive a refund for a dolly I did not receive.
Trailer Rental & Towing in Gardendale, AL at Gardendale Flea Mall
Moving to or from Gardendale, AL? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Gardendale, AL 35071 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Gardendale, AL
Cargo trailers in Gardendale, AL are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Gardendale Flea Mall!
Utility trailers are perfect for towing large or oversize cargo in Gardendale, AL 35071. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Gardendale Flea Mall provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Gardendale, AL and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Gardendale, AL online today!
Trailer and Towing Supplies
The contract had the incorrect amount of gas. I had to get that corrected after starting the Uhaul to verify mileage and gas. After loading the Uhaul and getting on I-20, I noticed the left brake light and signal light was not working. I called the 800 number and held for 20 mins, then was told to call roadside assistant. I had someone to fix the problem because of my time schedule with movers. I couldn't waste any more time on the phone and waiting for roadside assistance. Uhaul should have been checked before renting to next customer.
This review is for the U-Haul main office, not this pickup location as management is up to the corporate offices. I reserved a truck, dolly, and moving blankets 1 month in advance 2 miles from where I live at 8am as I had scheduled others to help me. My reservation the Huntsville AL U-Haul office called me with a day before the move was at 10 am, and a 45 minute drive from where I live. The pickup location forgot to put my dolly in so I had to go back for it, and said they were out of moving blankets because U-Haul had not sent them any. Completely unacceptable. I'm not sure what the point in reserving a truck at a certain time and location a month in advance is if that equipment will not be there when the reservation comes. I have previously had good experiences with U-Haul but this was a huge let down and inconvenience. I will be using another company the next time I move.
Jalen was very helpful and professional. Thank you for your service!
Didn't have hand trucks that were supposed to be on order
Truck wasn't running right, nasty on inside has horrible Oder. Will not return as customers.
Very friendly people.
It was to far for me to drive to get it and bring it back, the back of it had people's stuff left in there and when someone ask if they bring it back a day early make sure they tell them if there is a certain time before they charge u. If I had known I had to have it back by 10 the day before I was suppose to return it then I would have just kept it until then.
The â€œdrop boxâ€ is nowhere to be found. I dropped the truck off after hours and even called uhaul on what to do. After leaving the cars in the truck and leaving it unlocked I basically just had to leave it there and hope someone didn't steal it. It is insane that this location does not have a drop box at the main entrance or anywhere else that can easily be found.
Better customer service experience for outside offices.
Mileage was wrong and now I'm being charged for it after I called and was told to not worry that I wouldn't be charged for it. Also didn't have the equipment I requested.
The uhaul computer system was down so it took an hour to process paperwork, but this was not the on-site person's problem. It was a uhaul website issue
Mileage was off on the truck at pick up. Flea mall more keeps trying to charge my card even though I called customer service and they corrected the mileage supposedly. Im owed $13 according to the miles I actually used.
The customer service was fantastic
Customer service could have been better
Again, this was a flea mall, selling used goods. Not a Uhaul business at all. The gentleman took the key and asked if I needed a receipt. I said no and left, hoping everything would be okay. Again, left me uneasy.
Guy at counter very slow. Didn't seem to know what he was doing.
Had to return to get pads that were left out of truck. Not a big deal, but that kept it from being excellent
I was very disappointed that my preferred location and time was not honored. If I had not come back in town early and arrange pick up on Sunday instead of Monday, I would have had to drive 20 miles out of the way and wait 2 hours to pick up the truck. This is unacceptable. When I make a reservation 3 weeks in advance, I expect to pick up where I requested and the time I requested.
The location was in the process of closing when we arrived. We were handed a key and then left on our own. We tried the key in several trucks until we determined which one the key would open and start. When we came out to try to start the truck again, it wouldn't crank. We called the appropriate service to assist us, and they told us that we had picked up the wrong van. I am unsure how a key would unlock and start a truck that it was not supposed to unlock and or start. But it cost us one day on our moving. Had we been told how to determine which truck to go to, or walked out to the truck, it would have been very helpful.
Very quick and polite.
Nice big open lot. Easy to drop off the trailer.
Great smooth experience.
There are either completely incompetent people or crooks working this location. They charged me for being late when I actually returned it 14 hours early. They also added a gas charge when I returned it with more gas than when I picked it up. The contract only allowed for exact mileage, depending on route of your choice, with no mileage allowed for returning the truck. You actually expect me to pay mileage to return the truck to your site? BTW, the pickup site provided excellent service and assistance. I expect a full refund of the fraudulent charges.
Less hectic than other rental locations. Really appreciated the customer service received and convenience of it being just out of town, and therefore less draining and chaotic.