Once I finally got to this location by Uber after being sent to 2 other locations first the service here was good and I was grateful to finally get a moving truck. The HUGE problem was I scheduled a truck pickup at 11037 Stranwood in Mission Hills, CA, when I had a friend stop me off i immediately got a text message telling me there was no truck available at this site. I was stranded so I called the 24 hour phone number provided and after talking to the agent I was disconnected so I called back and spoke to another agent who sent me to 12909 San Fernando Road where she said they were open and had a truck for me. When I arrived by Uber that cost me $16 the place was locked up and NOT open. Called U-Haul again and talked to another agent who put me on hold multiple times until I was redirected to 16601 Rinaldi so I spent another $16 on an Uber to that location where I was able to finally get a truck. I would really like to be refunded for my Uber expenses, and I feel I deserve a call from management regarding this horrible experience, plus I feel I should be refunded for the entire cost of my rental for the major inconvenience. Dale Pietrowski 818-426-0923
Dale P
CS Auto Group
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Granada Hills, CA 91344
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very accommodating and customer oriented. Thank you very much!!!
mikhal gMake sure equipment is well maintained
Stephen DGreat service
Latfik Tgood customer service.
Raul R