Unclear where to park trailers after hours - inside or outside of the fence? Signage would be very helpfulgrace C.
Trailer Rental & Towing in Hot Springs, AR at Temperence Hill Security Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hot Springs, AR 71913
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Actually put the items ordered into the truck and not charge the customer if the people in the U-Haul store do not put the items in the truckdustin C.
No one on hand, communicated by phone.SHAUN M.
There was mud in the cab and in the back of the truck and there was a broken cover to the speedometer with a damage sticker so it was hard to see the gages at times Also, giving a truck out with less than a quarter tank it's not good customer service. You should give at least half a tank; I gas to go to the gas tank to fill up immediately after picking up the truck. Also, I felt like I needed to run it near empty so I didn't pay for extra gas.GREGORY M.
I was charged almost $400 for a drop off fee for a local truckMELISSA T.
Everything was fine for me.James H.
Have people on hand not verticalSHAUN M.
Make sure they pay attention to.the miles before leaving the store..ðŸ˜ŽJUANANTONIO D.
Did not check the fuel gauge. I was charged for fuel and fuel service. I replaced gas. The milage can't even add up to the difference that was charged.MEGAN P.
Have the employees have some sense of customer appreciation. Upon arrival I was ignored by an employee and there was no masks used however I could not enter the store.Dale J.
I'm not sure why I was charged so much. But other than that, I'm very satisfied with the employees. They are very efficient, friendly, fast and just awesome!KIM D.
Renting the car hauler was so simple. Very convenient and time saving. The young lady was on it.Thomas J.
Convenient location and was able to drop after hours.Amanda Y.
I am extremely dissatisfied with the service that I received with this company. When I went to pick up my reserved truck the location did not place the keys in the lockbox. I called the company and I did receive the $50 reservation refund in addition to $50 off my rental. When I picked up my uhaul truck the following day the gas tank registered a full tank but within 15 miles it went to a quarter tank but quickly went back to full when I parked. I called roadside assistance and they sent a technician who stated the truck was working properly. When I went to drive to my destination the following day my truck broke down on the interstate within 40 miles of traveling. I was stuck for almost 3 hours in the rain waiting for the technician. When the technician finally came he informed me that uhaul had given me a truck that the gas gauge did not work and I will have to fill up my tank every 100 miles in order to avoid running out of gas. I missed my time frame of picking up my keys to my apartment in addition to losing a deposit on movers due to the extended time. I was I called the following day to Tanya Davis (Uhaul's Arkansas traffic control manager) she told that no additional items could be compensated due to the discounts I received prior to my truck breaking down. She was extremely rude to me and told me that she would not help me. I talked to her manager, Andrew Hicks and he stated, â€œI am the boss of all Uhaul's in Arkansasâ€ and that he would not help with additional help with Uhaul. They were both not helpful and extremely rude. I have been out of so much money with this situation and it wasn't my fault. I will never recommend this company to anyone.Ebony M.
Refused to help unload car from car dolly. Refused to answer the phone or allow entry to the building. Sign stated do not press buzer for assistance. Staff encounteted outside were at the edge of rude.DeVon F.
Ordered online - no equipment in truck when I picked up, drove all the way to the move to find out no equipment. I had to drive back to the lot to pick up equipment costing me an hour out of the moving day. The staff said it was my fault for ordering online. Mirrors didn't work on the truck, scrapes and broken lights on the truck. The check in and pick up process was very inconvenient and not customer friendly took too long and not in sequence to the way the pick up process should be. No one told me I would have to be verified by someone else, at 9am on a Saturday morning no one answers phones from out of state numbers. You had my picture, my drivers license, my credit card that should be enough. NO Discount no nothing - Very poor online experience and in store experience- they acted like it was no bug deal and could care less.Charlie B.
Hopefully the Covid-19 pandemic will soon be a thing of the past. We have been UHaul customers for many years and miss the personal involvement. All the transactions had to be done via phone & internet.Dolphus G.
Make sure all oil levels are checked.HOPE W.
Customer service was bad , started at L and L auto sales and uhaul and from there temperance hill storage in hotsprings ark. You people had my checking account so screwed up.. I will never use your service again. Amanda u need some training.Kimberly M.
I think they overcharged me for the truck. They didn't tell me how much it would be until we took the truck back. Which we did not use. Kept it overnight took it back early the next morning I was charged $63 and something not understanding why. Could not get no response from anybody to explain it to me.Teressa E.
I dropped off on a Sunday and then later got contacted by Uhaul that I had not returned the equipment. Not sure what happened on Temperence hill side. Looks good now.Robert P.
The truck has clearly been in a front end collision, and was not repaired correctly. Once I picked up the truck I drove it across town and a warning came up on the dash display that read, â€œEngine oil low! Please add oil now.â€ I called The U-Haul where I pick up the truck, where I was told, â€œjust buy some oil and put in it and we will reimburse you for it.â€ After letting the truck sit for a couple of hours, I checked the oil and there wasn't even enough oil in the engine to even show on the dip-stick that is used to check the oil level. The truck had NO OIL IN THE ENGINE!!! At least not any that would register on the dipstick. HORRIBLE EXPERIENCE!! Do you not check these kinds of things before you just let people take off in your trucks!!? What if the engine had seized up while I was driving it? This is a CLEAR case of negligence on Uhauls side of the situation. This Uhaul site gets a grade of F! HUGE FAILURE!!!!Shane D.
Work on truck. Had a bad vibration in front . Seems it may need tires balance or front end AlignmentTROY M.