This is worst ever UHaul trailer rental experience. The gas station owner asked $25 to hook up the trailer and charged an extra whole day for returning 15 minutes late. Will never come back again to this gas station on Central Ave for any uhual rental.DAOYUAN W.
Trailer Rental & Towing in Hot Springs, AR at Central Food Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hot Springs, AR 71913
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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This is not a Uhaul site. It is a gas station that rarely attends to unsuspecting Uhaul customers. "My experience" was showing up at 8:00 to receive a trailer I had rented online (for a few errands around town... donations to Habitat for Humanity, returning large items from a recent project and recycling an old fridge and elliptical). At 8:00 the man running the Uhaul register points to a printed sign saying Uhaul is only open from 9:00-5:00 and tells me to come back at 9:00. He won't look at my reservation stating an 8:00 AM pick-up just points to the silly paper sign. Unfortunately, I have no alternatives as this is the only site in town with the trailer plus ramp that I need so I come back at 9am. He manages to complete the rental process in a reasonable fashion and we hook the trailer to my SUV. I do my errands and come back at 2:30 pm and the lady covering the gas station register says oh yeah he left at 1pm and to just put my name and number on a post-it in case there are any issues because he won't be back. I then over hear her telling somebody on the phone that they can rent a truck the next day at 7am (another sucker). I have rented many trucks, trailers, etc from UHaul over the years (including 1600 mile moves) but this was ridiculous. The guy made me waste an hour of my time with an extra trip to and from the gas station because he was there at 8:00 but unwilling to do his job! UHAUL should be ashamed for associating themselves with this place. I will make sure to share my experience on GOOGLE as well as this place is the worst.JAMES M.
Employee claimed the computer was down and tried to send me to another location. Turns out he just didn't know how to do it, even though I'd done everything online already and just needed the key. When I returned the vehicle a second worker didn't know how to do a simple return- again, I'd already done it all online for them but he had to call for help to take a key. Next time I'll just go across town.Christopher B.
This was my second location as the one closest to my home at Temperance Hill was not open.shaun M.
The pickup was quick and easy. The return, not so much. The woman at the return site was extremely rude, sighing and rolling her eyes the entire time as if she was being bothered taking care of me. Pretty much dissing uhaul the entire time. Not my problem. I Followed instructions.lori M.
Awesome service. Completely satisfiedMichael I.
The manager went above and beyond to help us and make this as easy as it could be. I would recommend my pick up and drop off location to anyone.John C.
The U-haul rep was very very helpful and friendly, she is a very outstanding employee.ANDREY J.
Dropped off after hours. No exposure to uhaul attendants, but the online return was a very good experience. You have mastered the process of online business. Very commendable.GARY O.
Didn't have dolly or furniture pads I had paid forJohn B.
Manager made promises she didn't keep. Very disappointing.Angela D.
The lady who rented to us was very unprofessional and rude. She complained about having to work on her day off and told me at first that I couldn't pay online and pick up from her. She didn't hook up the trailer/lights. The contract she printed was blank because she said her printer ran out of ink. Told us we would have to go pick out the dolly ourself because she couldnt leave the store (food mart) unattended. The left running light and left turn signal and left brake light did not work. Very disappointed in the level of customer service and equipment. We use Uhaul alot for work and I think we will find a different company going forward.Tammy C.
Very rude person and complained the whole time I was there about having to take care of me. I reserved all equipment a week ahead of time,but at time to pick up there where no blankets and the lady had to leave the store 3 times to look for the appliance dolly. Each time her complaining got alittle worse. I hope I never have to go back!Alice M.
Excellent customer service at both locations.Rick C.
Your website is the least user friendly site I've ever experienced.PETER W.
Horrible. Never checked our u haul in until they were contacted by uhaul on 4/3 when it was returned on 3/29. A day early. Charged 2 extra days- when uhaul was returned 3/29 a day early. Charged us extra mileage, and when we turned it in the mileage was under amount allowed. Also charged us for gas when the gauge was above the amount required. $101.00 in extra charges. This was the worst uhaul return experience we have ever had. Not a place I would rent from or be associated with.fran S.
This is a dirty gas station that has some nasty people coming in and out with one employee working. It took over an hour to finally get the employee to call u haul to help with a technical issue when closing the reservation process and starting over more than likely would have fixed it. She was extremely rude as well, she rolled her eyes and made a sound of disgust when I told her what I needed. I will not be using this location again, I'll go to your competition before I use these clowns. The passenger light was out on the tow dolly as well.Josh P.
Wonderful customer service. Very friendly staff.David N.
Dude told me he would check trailer in the following day. Made me retrieve my documents after a 12 hour drive, a hunt for the office and complete exhaustion. Never again.JUSTIN G.
All was very good. The clerk was outstanding.ANDREY J.
I originally had a reservation at Temerance Hill. They did not have a truck when I got there. They were rude and dismissive. After much discussion about if I actually had a rezervation, themsn who took the information came in and confirmed he had entered my reservation. They then made a reservation for me at Central. I wanted a 26 ft truck and ended up with za twenty ft. Truck. Not happy with my experience with Temperan e HillPaula S.
Lady at counter was extremely rude & unhelpful. Also not in a good part of town.Kathryn H.
When we are in the Hot Springs area and we are in need of a truck we always use this location. Georgia and the owner always provides excellent customer service and clean equipment.. Greene's First Class Moving.Carlson G.
Customer service was rude. Was more interested in the convince store than U Haul.Terence G.
Georgia, the young lady who processed my rental could not have been more helpful. She handled everything from changing my pick-up time to changing my reservation to equipment that better suited my needs. She is an asset to your company.joey T.