I deal with U Haul in Fort Smith, Arkansas, where I live. Rose is very pleasant to deal with there. But we were out of town and broke down in Madison. We had the most ridiculous experience of ANY business I've ever seen. I made the reservation for Madison Avenue, which was nearest the room my employees were in. They didn't have the larger truck I needed so they said pick up would be at this storage place about 8 miles up the road. The first problem hit when I was told I couldn't prepay them. (My men didn't have money on them to pay at pick up.) They did figure up the total. I called my bank and approved the out of state transaction for the amount she gave me. Called 1800GOUHAUL, as instructed. What a joke! Waited 25 minutes to get an answer. Meanwhile, my HOURLY employees are sitting at the storage place and NO ONE IS THERE to let them in!!!!! The man on the phone couldn't find my reservation, first of all. Then he created one and said my card wouldn't go through. I had to HANG UP and call the bank again! The bank insisted it would. He had to be doing something wrong. So, I wait ANOTHER 25 minutes to get through, while my men are STILL waiting for someone to show up. Turns out that the man was trying to charge more than approved! So this lady said she got it paid and all they have to do is go pick up the truck. We asked for a confirmation #. She said she'd email one. Maintenance man shows up to release the truck. But, it's NOT showing paid! And no confirmation email ever came! So my men are still sitting around on the clock while I make my 3rd call. This time it was 35 minutes to get through! We were passed off 3 times until we finally got a kind woman who did want to help. The 2nd transaction didn't complete because they tried adding $100 deposit that no one told us about! She stayed on the phone with us until we had proof that it went through, which was over an hour.
Trailer Rental & Towing in Huntsville, AL at Huntsville Lock Storage NW LLC
Moving to or from Huntsville, AL? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Huntsville, AL 35810 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Huntsville, AL
Cargo trailers in Huntsville, AL are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Huntsville Lock Storage NW LLC!
Utility trailers are perfect for towing large or oversize cargo in Huntsville, AL 35810. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Huntsville Lock Storage NW LLC provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Huntsville, AL and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Huntsville, AL online today!
Trailer and Towing Supplies
Location had no record of the rental. When shown proof of rental refused to call Uhaul to figure it out and said that was my job. When worked out the truck was in a different site owned by this storage company so I had to get an additional uber to take the key there and pick I up.
This is the person who set us up with a second separate rental 25 miles away from this location. we ended up wasting two hours or more trying to pick up both items. They couldn't give us directions to their location, and then after picking up a rental called us to tell us that they were concerned that they didn't set it up right and could we come back . Yea...scary and not helpful at all!!
Our truck was not properly loaded with the equipment we had ordered and since it is just a pick up location, we had to travel to two different locations to pick up the items that were missing which put us very behind schedule. It was incredibly frustrating.
The girl who help us was so sweet and helpful.
I loved this place. The woman who helped me was so kind and made renting so much easier
I was told the owner would be on site to give me a key but could not get ahold of him for over an hour and half went to a different uhaul and they had to assist me with the process. Tried to call uhaul for 2 hrs could not get through. Nightmare.
The manager/ lady working that day was very professional, pleasant, down to earth. She did a great job showing how the equipments work
The customer service rep was prompt, nice and very helpful.
The representative was friendly and knowledgeable. She helped me out a lot! I would definitely recommend this location.
Customer service was extremely helpful and answered all of our questions! Even went as far as to search nearby drop off location to try and save us money! I would recommend anyone renting a U-haul or in need of a storage building in the Huntsville Alabama area to go to Huntsville Lock Storage they are wonderful people