It took a very long time to receive the keys. I was supposed to show him my phone after I did mobile pick up, he took my phone and my license to try to verify. He did not know what he was doing so FaceTime ‘d someone else and was showing them my personal information like my license, phone and whatever was pulled up on the computer screen. After almost 10 minutes he gave me my keys and belongings back. Uhaul truck had a strange smell and while pulling out had to avoid a chair thrown by fence along with other trash.
MAGGIE T.
King MJ Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40508
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Customer Reviews
- 2.5 Average Customer Rating
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Drop off place lied about the amount of gas that was left in truck resulting in me being charged am extra 60+$. Will never use uhaul again
Whitney R.Absolutely ridiculous! Would NEVER rent from this location again! Online pick up not working-made me LATE for my movers-when I returned the uhaul the mileage stated by the OWNER upon picking up was stated to be higher then what the mileage was when I returned it. Charged my card more money and was NOT given a refund so I will be denying the charge altogether! Horrible!
HOLLI B.There was a code to text if needed below: KY50 to 38000
joshua W.If I would have had to drop the truck off at night- I think I would have needed a armed support person. Not much of a neighborhood, you should pick your drop off sites MUCH more carfully. Also- the site was tight for trying to back in the truck and not block anybody off. Lastly- see the same comment above- You should arrive to a truck FULL OF GAS- the return the truck the same way! This would eliminate the need to guess how much gas you need to return it with!!!
Alyssa S.