I had credit I wanted to redeem during the return and I expressly stressed multiple times that I had a redemption code that needed to be entered before proceeding with payment as usual. The person behind the counter went with the payment anyways with redeeming my credit, even as I tried to talk to them to ensure the credit would be redeemed.
LOHIT V
Crunchy Bites Market Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Coquitlam, BC V3B1V7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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To be honest, it is a form of fraud. I've rented the van for a week, and the deal was $330 per week with 2000 km included. When I picked up, I informed the person that I would return the van maybe an hour or so later than expected, and she told me that it was ok. The van isn't in good condition, and inside it was extremely dirty. Additionally, the person was not trained, so I spent about an hour there while she attempted to complete all the paperwork over the phone. The same situation was at checkout. I've received a dirty car with almost an empty tank and returned it after a cleanup, and with more than half a tank of gas. And how was I surprised after receiving an invoice for $640+!!! I've contacted the store immediately, and she told me that the case is open and UHaul support will contact me soon. Nobody contacted me, of course. I've used the information provided in the invoice email to write my concerns, but I've received a response from the mailer that the address doesn't exist. So, I decided to wait until the end of the week and report the fraud to the credit card company. Avoid this location!!! There are a lot of locations like this in the area, and we have always had a nice experience with them, but this one is an exception.
pioter aThe lady was very nice and helpful vehicle was clean and brand new.
Murat OVery friendly service, vehicle was clean and well maintained.
Richard MWe had to wait a substantial amount of time to get the van. Then we were charged to wrong amount for the milage. There was a whole lot of back and forth with that and much more. Too many things that need improvement to list.
Lohit V