The youg lady was very understanding, The truck that was going to be mine had not shown up at his desonated time 9am. So she checked with her boss,and instead of making me wait for who knows how long. They decided to swap out equipment. That was a blessing to me was on a tight time schedule lol. So yeah they were awesome ðŸ‘ŒDaniel A.
Trailer Rental & Towing in Youngsville, NC at Jeffrey's II
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Youngsville, NC 27596
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Reservation was at BJ Grocery for 7:30AM pick-up. Location posted sign for open time at 6AM. Location was not open at pick-up time and I had to change the reservation to Jeffrey's. This caused an hour delay with my help to move waiting.Charles Y.
Grateful that they were open on Sunday and helpful :)MATTHEW M.
My experience with the local vendor was very good. However, UHaul was a disaster. Unfortunately, the previous renter did not return the vehicle on-time, so I was forced to another location at the last minute. Obviously, that is not UHaul's fault, but every other part of the billing experience was not clearly communicated. I spent 30 minutes on the phone during the return process, just to get clarification on the rates I was being charged. Also, the length of my rental period was incorrect. Mostly avoidable with proper communication and diligence on UHaul's side.brent N.
Easy check-in and check-out process.Jennifer L.
First they gave me a truck with no heat and then the truck I got to replace the one with out heat ran horrible as hell and cost me 50 bucks in gas for only 65 to 75 miles total tripJoshua C.
The staff here went above and beyond to help me get the truck. The Uhaul experience using mobile pickup was the absolute worst. The mobile order wouldn't process and I couldn't get anyone on the phone. When I finally did and was able to move forward, I was then once again held up by the mobile system. Finally, with the help of the staff at the store being on the phone with Uhaul, I was able to get the truck, but the mobile pickup process never completed. What should have been a 15 minute (at best) process ended up being a 1.5 hour process. If I had had another option, I would have taken it.Andrew B.
People at all locations were very nice and helpfulâ€¦ But you're on line service and people answering the phone is a jokeâ€¦ No one will answer the phone you're put on hold and when you get someone they don't know what you're talking aboutâ€¦ We had a flat tire and had to go to one of your service centers to get it repaired were initially told to go online for roadside Service but my phone would not connect to that and I could get no one to answer the phone after a more than two hour delay someone there finally helped us would not want to use your service again due to thisbrenda U.
Truck cab needed to be cleaned.Jeff C.
I had a moving truck reserved just to get there and they tell me they don't have anythingTiara C.
It took me 30 minutes to get my rental truck. the problem when you do this at a gas station and they only have 1 attendant getting your rental goes on the back burner. They constantly stop working on your rental to ring up customers that want to purchase an item in the store.Nicholas S.
The gentleman was great in helping me to hook up the trailer.Paul AND Tami M.
My initial pick up place was a joke. Was told I can pick it up at 8am. I get there and they have that truck blocked in by another vehicle in their used car lot. Thankfully Jeffreys had some.Dennis H.
Great, friendly staff.Richard R.
Need more staff that are trained to lease vehicles. When we returned the truck, the attendant could only write down the mileage and fuel amount. I had to return the next day to get my receipt and make sure everything was cleared. Attendant that day could not work the system either. Had to call someone that was trained/authorized to find out how to get me a receipt.Donna E.
The location was nice, my issue was with the pickup time selection on the website. When I completed the order it let me select 07:00 as a pickup time, but the actual location did not allow for pickup until the gas station opened at 09:00 on Sundays. It would be helpful if pickup time options were limited to the open hours of the facility.Randall C.
Charge me the right price and not say the tank is full when its notJOHN E.
This location has been the easiest for pick up and return of a trailer. Friendly staff.Jon D.
The tires were not filled with air so please check before leaving the property. There was a dashboard notification that came on to indicate which tire needed air.Jessica S.
I was very please. thank you to the Jeffrey staffjames E.
The ac in truck barely worked. And couldn't get my deposit back until next day because only employee that knows how to do uhaul stuff leaves at 2pm daily. Had to drive 50 mins one way to get my money back.Hope C.
No one checked that the lights were working when I picked up the trailer I drove 792 miles and no lights on the trailer. My friend and I couldn't make them work. The check in agent said the problem was with my car harness. Ford's better idea!milton G.
I have used U-haul several times. this location had terrible customer service. When I checked the U-haul out, the attendant at the service station did not show me which truck it was, she just handed me the key. I had to figure it out on my own. I did not get a receipt and I did not have to sign anything. The gas was at 1/4 of a tank. I drove the U-haul 17.5 miles round trip. The truck was brought back at 1/4 tank. when I turned the keys in the man at the counter said "OK, they will e-mail you a receipt. I asked if he need to check the truck he said he would do it later. When I got the email receipt, I noticed they charged me for gas. I called to dispute it, but got the run around. They said I could come and check the gas level, but by the time I got there the truck was gone. I would not recommend renting from Jeffrey's II in Youngsville NC.Michele M.