The representative charged me for 2 day's rental when I reserved the vehicle for 4 hours and only had it for 3 hours and 21 minutes. When I reviewed my receipt and questioned the charge, she stated she couldn't adjust the charges and refered me to customer service. Customer service reversed the overcharge. Business at this location needs to be audited and scrutinized.
Alisa B
Allen Eagle Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allen, TX 75002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The location was fine. The people were fine. The U-Haul system is terrible. The fact that you pay for mileage, then you pay for time then you also pay for gas is just nickel and dining to get to a higher price. I will try everything I can to not use you all next time
David BCharged me for a hand truck they didn't have
Ricardo WThe truck was filthy. The dolly we had paid for was not available. Worst of all, no one took responsibility—instead, they just mocked us and said it wasn’t their problem. Even though I was in a hurry and had made the reservation several days in advance, I had no choice but to cancel.
MOHAMAD BAbsolutely the worst, on the website nor did they tell me at the counter until I was already at the location I needed to move things from that I needed to go to the actual U-HAUL place to get the dolly. This is unacceptable I had to drive back and then have them tell me I had to go pick it up and the nearest U-Haul was 30 minutes from where I was at!!!
Kamilah P