They failed to inform me that the lock would get stuck, so I wasted about 4 hours trying to figure out how to open the lock to get my things out of the truck. When I finally go a hold of someone she chuckles and says "oh that lock has been reported to get stuck so you would have to take a hammer to it to loosen it, but I will call someone to come help you with it". The helper didn't call back until an hour later, which by then I had already open it myself with a hammer. So I dropped it off late, but on the same day. I received a call the next day asking me when I was dropping the truck off. Informed them the truck was dropped off yesterday around 730pm. Still they charge me for an extra day. So I ended up paying for 3 days when I only had it for 19-20 hrs. Paid about $244, asked to speak to someone and conveniently his not available "he might be traveling, or he might be busy, but he will call you when he is available."
ISAPELA M
Rethink Home
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Anchorage, AK 99503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Trailer was dirty inside and out and had not been cleaned but it didnt really bother me.
STEPHANIE SThe management of this pick up location is excellent. They were very helpful. Friendly and efficient.
MICHAEL MThis is a great spot to rent a U-Haul. Great location with people who care about their customers.
JAMES LWhen I returned the truck the door was locked. A sign in the window wanted me to use the U-Haul app to upload a picture of the dash. Not at all “customer friendly “. (Truck rental at a used furniture store with limited business hours??)
ROGER B