Dropped off after work. No contact with the team at DR. Tire.
Daniel H
Dr Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, TX 77406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Communication
HOWARD SI have used U-Haul many times this place has to be the worst. Not only are they rude. They actually hollered at me because I was looking for somebody to help me with the trailer. They told me outright I have to do it myself. I did not know that. Next time I will look for alternative places to rent a trailer cause even a drop off was just as bad. I'm a senior citizen. I should not be hooking up andunhooking a big trailer by myself. That is ridiculous.
GORDON SThe first guy I interacted with me "told me" where to put it, walked me out there an pointed the spot. When I told him that I could not back a trailer, he told me again where it needed to be, which would require backing. I just told him I would figure it out. I was successful in backing it pretty close to where it needed to be. I unhooked it, I picked it up by the neck and maneuvered it into place manually. Only after all of this was done did someone come out and offer to help. I told him I was under the impression help wasn't coming and just took care of it myself. I'm a middle-aged female, albeit very capable. I was left to do this all on my own, IN FLIPFLOPS because I didn't realize I was going to have to do this on my own. Very nearly dropped the trailer neck on my foot while unhooking. I would presume a large share of your target audience is novice trailer people, a lot of which cannot back up a trailer. This location is very near my house, but there is another location I have frequented that is VERY helpful. They hookup and check everything for you. They unhook, take care of the equipment and send you on your way. I will go back there next time. Will not return here.
Debra DNo idea where to drop off the trailer, crowded property and dark.
BLAKE C