I am very DISAPPOINTED in the service at this location. I had made a reservation online early in the morning for a 10:30 AM pick-up. I had left helpers in my home waiting for me to return with the truck to load my stuff for onward delivery to the Goodwill store on Parker Road. . I arrived at the location at 10:20 AM. The Agent at the register informed me " the system is down. I had to call the owner to show me how to get around it." He made a call and then informed me "the owner is coming." The owner arrived at 11:20 AM. He accessed the desktop and informed me "We will extend you return time from 3-PM. Our system will not accept card payment at this time only. Do you have $100 cash to put down for deposit? I responded that I only had $20 in my wallet. He told me "we do have an ATM at the entrance of the store. You can go withdraw the $100, you will be charged $2." I went to the ATM and withdrew $100. My charge was $3 instead of $2. After I paid the money, the owner gave me the key to the truck. As I was leaving the office to walk to the truck, I got a call from my helpers " we have to go because we had other engagements." It was 11:52 when I received the call. I pleaded with my helpers. They were not willing to stay./ So, I returned to the location and informed the owner that I am going to cancel the rental. He informed me that "you will end up losing some money. But I will make a note for you to receive a discount on your next reservation with U-Haul." I told him that without helpers I will not be able to do what I intended to do with the truck. I left the location at 11:52 AM So, he gave me $68.10. Considering the delay from the time I came into the premises to the time I left, and having lost the help I had. I am requesting a full refund of the remainder of my $31.90. I look forward to hearing from you.THOMAS S.
Moving Truck Rental in Aurora, CO at Zemen Computers Cell Phones
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Aurora, CO 80017
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was charged $10 for things I never used!Corey G.
Truck had spilled drink in cup holder, drip stains on console, floor, and visible kid foot prints with same sticky residue on seats. Also tried to say truck had more gas than it actually did. With covid thought they would monitor trucks better.LUIS M.
Super overcharged and I don't understand how it gone up so much. This is a huge scam.Brandon S.
Fast and friendly service!Brittney G.
Our reservation was for 10 am. The store was supposed to open at 10 but the owner didn't show up until 10:30 am after being called. I saw this same comment on a review and thought it might be a once in a lifetime occurrence because life happens but now really seems like a pattern so beware.Gregg E.
Business was to open at 10:00, owner did not arrive until 10:30. Computer system was down, took additional time to secure paperwork. Location was transferred from original rental site. We will never return to either site for future needs. Truck is extremely fuel inefficient..$19.00 in gas for 43 miles.GAYLE C.
Make sure that the last customer filled up the gas tank.The truck I rented on Sunday 11/3/19 was not full of gas and I only put less than 60 miles on it, and it cost me $45.00 to fill it, but I made sure it was full.I think I should be reimbursed for some of it.LINDA W.
I reserved the pickup at 10am because thats the earliest I could do. Got there, the place wasn't even open and no one was around besides 2 other people that did the same thing as me. The sign on their door said they open at 10. Around 10:45 the owner finally decided to open the store. Got the truck after much frustration! He said it was full of fuel and ready to go. He didn't do a walk around, just handed me the keys. When I got in and started it up, I saw that it was NOT full of fuel but rather it had 3/4 fuel in it. I took a picture with the mileage and fuel together. When I returned it, I filled it back up to 3/4, I also took a picture of this. Got my receipt and he said there was 7/8 fuel and so he charged me to fill it up to full. Terrible Terrible place!!!!!!!!!!! He also said that he would change the pick-up time to 11am since he didn't get there at 10am, then he did not so I got shorted an hour! It ruined my whole moving experience!colby C.
service was excellent - it would be difficult to improve on the service I received from Zeman Computers and Cell Phones. He took the time to explain the contract and show me the truck. Very patient. Very helpful.sharon H.
You can kiss my ass. I will never rent another Uhaul ever again, and I will make sure to never refer your company to anyone ever.Jeffrey S.
Scheduled a specific time to pick up and the shop was closed when I got there. I had to wait for 25 minutes for them to arrive so I could rent the van, when we went to turn the van back in, he had a sign on his door saying they were closed for 3 days, which means i could not do a final walk through of the equipment that I rented, overall it was not a great experience.,Jeffrey H.
The owner of this location is a Lier and a cheat. Never will I ever stop there or recommend that place to anyone. This isn't my first time of renting a Uhaul but this is by far the worst customer service.simon I.
The phone number listed for the business on the app was not accurate.Jerry B.
Very random location. Owner was nice enough but it was awkwardROBYN S.
maybe put on the lock box u haulRORY M.
Your website sent me far from my pickup location .. The rental place had no clue of the use of mobile checkin or drop off and made the entire experience a hassleAaron Y.
Rates are outrageous. I wouldn't recommend to my worst enemyThomas B.
They forgot the dolly but charged me for it anywayWendy M.
Easy to rent equipment here. Friendly staff.Maria M.
Everything went smooth in the renting process. Agent was very nice and friendly!justin C.
Excellent service very friendlyAdam P.
Didn't explain the contract and I had a berry bad experience at the end of the dayagustin M.
location very dishonest. gas spilling out tank and crack in window shield and they want to bill me to fix their truck. NOT !!shelia W.
Great customer service and friendly personality! Definetely will recommend people to rent from this location. In and out in 5min. Keep up it up.Solomon A.