The service attendant guy came out and took a couple of pictures of the hitch and then left. The overall process was OK. When I left the lights were working. When I reached my destination the lights were not working. There must have been a loose or cracked pin on the light connecter as when I removed it to see why it wasn't working one of the pin stayed attached to my light connector. I tried to contact but they were closed there wasn't an after hours number to call in case of an emergency it went to voicemail. I then had to drive with no lights on my trailer risking a nasty fine. So the experience wasn't that greatDwayne S.
Moving Truck Rental in Barrie, ON at Able Barrie Moving
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Barrie, ON L4N8W8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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This location is great. The gentleman at this location is great to deal with.Albert B.
Upon picking up the truck. No masks were worn by the people that work there. The fees weren't explained as I should've only paid $19.95 instead of $29.95. Once arriving at the truck my son and I took 20 minutes to wipe down the inside of the truck. It was so dirty and the floors were muddy. Upon arriving to pick up my furniture I had to sweep out the truck first.LEIGHANNE M.
Sales person made sure everything was safe after it was hooked up to vehicle.SCOTTJEFFREY M.
They were suppose to open 7am, however the person did not arrive till after 8am. He had no idea as to how to hookup the trailer. He did not know how to use the UHaul software to process the invoice. I took 20 minutes for the manager to call the clerk back. In the mean time I had to wait, wondering how does this location stay in business. With out doubt one of the worst experience with UHail. I found the manager to be rude even though I only talked with him on the clerks phone. The clerk was inexperience constantly apologized. I personally hold the manager responsible for the poor experience.Jerry P.
Tell your employees to wear masks, treat people with respect, and not intimidate them when their reservation got changed last minute and they are already confused. Maybe find helpful caring employees.Meagan M.
Stay away from this location. I arrived to pick up the reserved trailer. They only had one, with a broken tail light. I was offered a van with $50 off, as they didn't have what I reserved. I agreed; I didn't have any other choice. I received my bill, which ended up at $122.09. No $50 rebate as promised. I was also charged for gas, even though I left the van at the same level I left with. My original $38 I was expecting for a trailer ended up much more expensive! No response to emails or phone calls since!Mikk A.
This location should help customers with hooking up the trailer.OLEG T.
They were rude, they didn't told me about the extra charges and i paid more then they told meJASBIR S.
Absolutely no Covid19 protocols in place at this facility. No signage on the doors indicating masks are required. I will not return there in the future and will not recommend it to anyone.MIke P.
Would not recommend them to anyone.I received 4 different bills and they charged me 297. for a truck rental quote was 29.95 and had to have it back same dayJohn G.
The service was great. I ended up having to extend our rental for a few hours due to some unforeseen circumstances while moving and was worried about really high extra charges but there wasn't any.Richard M.
Poor costumer service. It took more than 48 hours to process the return. The crew should be able to explain the hole procedure to the client instead of wait till the client call them complaining. I would definitely recommend U-haul from another location but this one I will avoid and strongly suggest to anyone to do the same.Moises V.
Horrible beyond words! I booked online for a Saturday pickup and the place was closed at 11am! So I just hooked up the trailed myself and took it. Can you imagine if I had reserved a truck and needed the keys? Since when is renting a trailer self serve? The only thing that made this ok at all is I called U-Haul to tell them I took the trailer and they were great and very helpful. Returning was easy as well as I could do everything from my phone. But this place is a joke. How can they be closed but yet still take the reservation?steven E.
Drop off was great.....there was a drop box. Pick up....whole different story.....no one there, the app was useless to contact customer service since their hours don't begin until 9am. When I contacted the 1-800- line, the rep was awesome and did what she could to help out, but without someone on site, that was limited. Another customer arrived 30 minutes into our dilemma and ended up contacting the site owner. Once we did same, we found out where the keys were on our way within 5 minutes. The 50 minute delay between arrival on site and then were beyond frustrating................Harley L.
Some furniture blankets were dirty and wet. Otherwise everything went well.Douglas U.
The cab had not been cleaned or sanitized for COVID. At the very least cleaning wipes should have been provided. Additionally my credit card charge does not match my usage.Dorian D.
Un-safe, doesn't care about customers. I called U-Haul Customer Service and was promised a callback from the Area Manager but never got one. Clearly U-Haul does not care any more than this location does. *** I have had over 15 other U-Haul rentals in the past 3 years with only 1 small hick-up and no complaints.Wayne P.
Although I called them and told them when I was returning the truck, which was before noon on a weekday and during normal business hours, the place was locked with no sign on the door saying when they would be back. I waited for 15 min. No one arrived. So I threw the keys in the drop box and left. My concern was no one was there to confirm I returned the truck with the two dozen blankets folded and swept out, and no damage. And I haven't received a final receipt via email.BRADLEYW C.
have agent finish dealing with one customer before moving to the next , agent should not assume customer knows how to hook up trailer etc.joe P.
Smooth transitionRON W.
I found the steering a little loose. Some maintenance needed!Cassandra S.
Be organized. Greet people at the door. Do not have a be right back sign in ten minutes. And always over promise and under delivery because I was promised a refund and didn't receive it. Your company is the worst in following up with their wordNatalie G.
The experience was great, customer service representative was friendly and helpful.Nancy M.
Staff were very helpful and made the whole experience very easy. Would definitely rent from this location again!Julie S.