After this experience I will never recommend U-Haul to anyone even if I don’t like them the from the start of the rental it was a nightmare and only got worse the location closed early after I spoke to the owner and then he told me to go ahead and take the truck only to call me back and say my card was not working I had to drive back home to Markham (1hr from where I was) to get my credit card and called it into U-Haul I told the call taker the truck was dirty and smelled like fish and was told to call in when I was done and that they would deal with it then after loading the truck I was driving and the lights flickered ever now and then but I thought it was just old when we unloaded the truck it did not start it was turned off for no more then 20-30 minutes I called my CAA to boost it and nothing happened he said the battery terminals were loose I called U-Haul and they sent Norman Towing at 2 am the showed up with his family in a minivan and got it started and left the keys under the seat because I had to get back to Barrie to get my kids the babysitter could not wait so long after paying the cab driver $96 I got my kids and went back to Wasaga beach And left them with my friend and tried to start the truck it was dead again so I got the cables from my car and I boosted it by now it was 5 am I took the truck back to the location I got it from and dropped it off I got another taxi and got to work in Etobicoke from where I called U-Haul and they said they were going to look into the matter and I would be contacted but instead they charged me full price no one contacted me and I have the pictures of the truck and the condition it was in
Navjot D
Able Barrie Moving
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N8W8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I originally chose another location and for some reason my reservation got switched to this one. No one was there at my scheduled pick up time. I selected that I wanted an in person pick up experience. When I finally got through to the number posted outside the door the man I spoke to was incredibly rude and unapologetic for any inconvenience he caused. He directed me to a lockbox with the keys in it over the phone (not the in-person pick up I was expecting). The truck was not clean as there was broken glass in the bed. Additionally I ordered furniture pads and a dolly that were not available for me and again no apologies at all. We started our moving day late thanks to this sorry excuse for a business.
John HNo attendant at location during business hours both for pickup and dropoff, everything handled over the phone. Does Uhaul assume everyone has data or a mobile device to accomplish the rental transaction ?
Francisco MU-Haul website indicated that the office would be open for our pickup, but nobody was there. Not too big of a deal as the self-serve pick-up process works well. Phone and text communication was fine with this location. Trailer had sand, dirt, wood chips, old tape, and a plastic wrapper on the floor. I had to sweep it out since I was moving furniture and moving boxes that are going into a home. Everyone has a different idea of what "clean enough" means.
HENRYM SSo I'm Neutral, would I recommend to a friend sure but with what I'm about to write in mind. Owner seemed nice enough no issue there, did everything over the phone as he wasn't at the location, was pretty easy. Reason for the neutral stars. Km were off by 100 and I was charged for it. Luckily I took photos with a time stamp and I was eventually able to get a refund through customer service. TAKE BEFORE AND AFTER PHOTOS OF THE KMS AND FUEL GAUGE, I can stress this enough, cover yourself, being charged $89 with tax for something not used is a lot. Maybe wasn't the owners fault maybe so not sure, I just know with photos it was resolved eventually (3 days money back in my account). Drive safe and TAKE PHOTOS
Edward R