The customer service was horrible at this location. A service that should have taken 15-20 minutes took about an hour. The agent helped and told us the truck should be to the LEFT of the shop and we checked every truck for the next three blocks. When none of the trucks worked, we then decided to check all the vans because on the contact it says it is a 10ft van (little confusing when I ordered a 10 ft truck) After that failed, we went back to the agent and told him we couldn't find it. He told us that somebody would bring it up to us. He then left the shop took a RIGHT and slowly walked another three blocks from the shop. As we watched him he came slowly walking back and told us that is was three blocks down that way (what happened to somebody bringing it up to us) It literally took about 40 minutes finding the truck. Horrible service from this location!!!! Also we found a parking ticket in the truck which caused issues at the drop off location.Alexander S.
Moving Truck Rental in Bedford Stuyvesant, NY at N&B Auto Care Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Bedford Stuyvesant, NY 11216
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Starting the car with the low tire pressure notification made me very paranoid the whole trip. Other than that, everything was great.Aris K.
Leslie was WONDERFUL to work with, Morning humor is Always a PLUS! Informative, and Responsive. KEEP UP THE GOOD WORK!!!!!!!!!!Sherell C.
Excellent customer service .Anita W.
vehicle was not cleaned. cabin had trash, discarded masks, and parking tickets in door pockets, in cupholders, and on floor.JEREMIAHM B.
Super nice customer rep very helpful. Highly recommend speaking to her.JAMIE E.
Leslie was an angel and I am so grateful for her support throughout this process! I would definitely use this UHAUL location again.GABRIELAANGELA M.
Add fluid to the windshields wiper tank. Also pass a wet towel on the dash board to pick up the dust and a small vacuum in the front floors to pick up the little dust inside. But other than that excellent pick up truck. ***** 5 STARS ðŸ’•ðŸššMICHELLE S.
All goodherbert J.
To Whom it May Concern, We had a problem getting the phone instructions to work to obtain the code to get the key to the truck. thankfully, a gentleman came and saved the day and helped us get on our way. Wasn't expecting to $50 charge for insurance. I thought it was much cheaper.EDDIE P.
Customer service was very helpful and pleasant . 5 StarsAnita W.
I've used this location a number of times. Leslie is always very helpful. The first time or two, it was a bit confusing since it shares the space with the Auto Shop, but once I got the hang of it, I've had a great experience every time. There's always equipment available, and they've always been flexible and accommodating if something comes up and I need to add time. The employees have also been helpful about checking in and out, when I can't get the app to work. Would definitely recommend.Michael L.
Lesley is an Angel!!! She makes everything to go smooth and perfectly !Vince I.
This spot is on Atlantic Ave., which is a real challenge for inexperienced NYC drivers. The guy told me I had to find a parallel parking spot on the street, which was basically impossible. Fortunately, I reached a VERY helpful Uhaul phone rep (Leslie) who told me to just park the truck wherever I could and give the guy the key. Leslie also resolved another issue re: the return date; she was excellent and deserves a raise.ROBERT M.
Leslie is great Jordan was perfect with the customer service and I will write againANITAE W.
Upon arriving there, no one knew anything about anything. Which was frustrating. I then took the vehicle to my location and realized that the dolly I had on my contract was not in the truck. I then called the location and reached Leslie, which is when my experience did a complete 360. She was FLAT OUT AMAZING!! She was kind, caring and understanding of everything. It was a long stressful day of moving back and forth to Brooklyn and Queens. She stayed in communication with me throughout the day and was so helpful. Words cannot truly express how incredible of a job she did. She deserves any and all recognition for her endeavors yesterday. If I ever go back or refer a friend, I will immediately have them contact Leslie. I can see an amazing and prosperous future for her in any and all aspects of Customer ServiceDennis B.
There's no parking lot so you're responsible for finding street parking which could be a hassle in the winter months when it's snowing.Matries L.
I did not receive moving equipments as purchasedPaige D.
Vehicle was not cleaned in cargo area when I received it. Vehicle had graffiti damage to passenger side when I received it. Vehicle is in a very difficult to access area of the city and I felt unsafe while checking out and checking in this vehicle from its location.Scottlund B.
The equipment was clean but not well cleanWayne L.
Leslie was super helpful and make the experience easy and seamless. Thank you!Mallory C.
The people were nice but no one was wearing masks. It was also very dirty and there was a couple canoodling and sitting in each other's laps instead of helping customers.ANUOLUWAPO A.
The location was convenient. The person dealing with the reservation throughout Lesley was above and beyond The people at the location were un involved. The location did not exist. It was mainly in the streetIvana A.
Leslie was great! When i had problems with the app they were right on it and helped me solve the problemCatherine P.
Leslie was great. She accommodated our needs and made the process super simple and easy to understand.EVAI A.