The attendant was not on the location. I had to go to another location and with the help of a supervisor I was able to get the keys about 2 hours later. I have rented U-Haul numerous times in the past and this was the first time something like that happen otherwise the experience was fine.Andre D.
Elite Fine Cars
(U-Haul Neighborhood Dealer)
Burlington, ON L7L4X1
- Mon–Fri11:30 am–4:30 pm
Services at this Location:
One-Way and In-Town® Rentals in Burlington, ON L7L4X1
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- 5.0 Average Customer Rating
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Tried contactless check in & had issues with lock. Front door of location locked & no one to assist. Eventually car arrived with two occupants, obviously from location, who did nothing to assist & indicated it was not a U-Haul office. U-haul Serviceman who eventually arrived after we drove to main uhaul depot for assistance, indicated location had not provided a contact he could train.Ralph S.
Truck had cigarette butt in the ashtray and was muddy.Fernando T.
Put the truck key in the actual lock box, not the key to the office where the customer has to find the truck key inside the office. It's confusing and takes up more time than it should.Danny O.
The self check in process through the phone was frustrating. It got stuck on the verification stagr and stalled for 5-10 minutes. I ended up having to call someone, they said the system was going slow and they had to manually push through the verification and give us the lock code over the phone. We appreciated the help but this all delayed us by about 20 minutes. When you're trying to move you want this process to be quick and seamless because you already have a full busy day ahead.Carlie M.