There was no dolly in the truck and I was charged for it. It can take a long time to get the truck since there is usually no one that works there for the uhaul.
Holly C
Chambers Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Commerce City, CO 80022
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Customer Reviews
- 2.5 Average Customer Rating
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I returned the truck with over 3/4 tank fuel. I received it with a little less than 3/4. 2 days after dropping it off, they charged me for a refill of $35 gas. I called them and they said they would check on it and call me back . They never called me back. They know they were ripping me off! I'm disputing it with my credit card company. What a scam this place is!!!
Joe NThe attendant was unable to provide any support concerning my issue of not receiving the dolly that I was charged for.
Nathaniel SThe owners did not know anything about how the UHaul worked. First my Uhaul was cancelled without me being notified, and then when I rescheduled the equipment wasn't reserved and the owner didn't know how to help. I am grateful there was a 24/7 line to call and ultimately I was able to rent, but it was extremely stressful. Additionally the truck has barely any gas.
Jessica GI hate to be the person to complain but I think this location may be new to renting out UHaul trucks and the experience did not go smoothly. For example, the pickup was supposed to be no contact, but we ended up having to go inside and go through the application again. They did not understand English very well, so when I had questions, I didn't get clear answers - eg - how long is the rental? Is it hourly? What is the rate? They had to get my Credit Card and license again even though I put it in the app and explained that to them. We also didn't know how to turn off the No/Haul Tow and they didn't either - we had a stranger help us figure it out. Hopefully, they get better and will improve upon the experience.They were very nice, however.
MICHELLE C