Moving Truck Rental in Crystal, MN at Douglas Storage LLC
(U-Haul Neighborhood Dealer)

160 reviews

5440 Douglas Dr N   Crystal, MN 55429
(Douglas Drive & West Broadway)

(763) 786-4038

Location Hours

  • Mon: Closed
  • Tue-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(763) 786-4038

5440 Douglas Dr N
Crystal, MN 55429
(Douglas Drive & West Broadway)

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Crystal, MN 55429

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

160 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Good customer service

Raymond P. 
Rating:
2.0

More lighting in the parking lot

Travis H. 
Rating:
5.0

This location saved my hide the morning of my reservation. I accidentally went to the wrong location and they helped transfer my reservation so I did not have to get a Lyft cab to travel to the other locale. Being that it was the morning of setting up for my wedding, it REALLY helped me out. A million thanks.

Chad H. 
Rating:
3.0

We did not pick this location to pick up our truck. Our confirmation clearly stated the location we wanted to pick up our truck. This location also did not have the furniture blankets were reserved.

KYLE W. 
Rating:
3.0

Had to hook up ourselves. Didn't even offer. Was not the location we signed up for on line.

David P. 
Rating:
1.0

Computer system was not working. They could not find reservation. Ordered dolly and they said they did not have one. Had no pins available for hitch to purchase. Left signal light out and did not offer any help. Said we could take trailer to a place in white bear lake to fix it. Entire experience was AWFUL!

Wade M. 
Rating:
2.0

Make it more clear when what you originally requested for check out options changes. I was frustrated because I was expecting to be able to speak with a real person at the Uhaul pickup site, and when we realized that the two dollies I had reserved were not in the truck, we were frustrated to realize there wasn't anything we could do because the location was closed from Saturday to Monday.

Austin S. 
Rating:
5.0

Cab reeked of cigarette smoke.I have breathing problems. Not happy with that part.

JP F. 
Rating:
5.0

Nothing to improve at this location....

atanas H. 
Rating:
5.0

Everything was great

Betty N. 
Rating:
5.0

Im impressed with the way things worked

Steven J. 
Rating:
5.0

Location was a bit tough to find. My brother-in-law happened to see a truck down at the end of the building. If he hasn't seen that, we'd have been driving around for a bit!

Dustin B. 
Rating:
2.0

I thought I reserved at a different location so I was very disappointed when I showed up at such a small location. They didn't have anything I wanted besides the truck. No dolly, furniture pads, boxes. Would not pick up at this location again. It would be an ok drop off.

Meagan C. 
Rating:
5.0

Every time I rent a Uhaul you guys are always the best to me. I thank you guys very much

Tadasha C. 
Rating:
5.0

Picking up was easy and efficient. Overall, great experience.

Kathryn N. 
Rating:
4.0

Uhaul's customer service failed to provide me important information when I specifically requested it. I got to the location and they didn't have the unit I specifically asked for.

Yvonne A. 
Rating:
2.0

Stopped at Uhaul location, but was told I had to go to another one. I got to the other location but they didn't have the sofa covers. So after getting the truck, I had to go over to the first location to get the covers. Then when I filled up the tank before dropping it off, I found that the tank was not actually full when we picked it up. It looked like it was. I have pictures to prove it. These two reasons is why the poor rating. Otherwise it was a good experience.

Jamie Z. 
Rating:
2.0

I rented a trailer to go one way for one day. They charged me for three days and the guy said they will refund you when you drop it off. They had the drop off location wrong and he couldn't fix that either. When I dropped it off the lady got on the phone and they refunded me $20? Now I have to call and talk to someone else to get this figured out?

LEE B. 
Rating:
5.0

No visible sign stating which door to enter, all doors were locked, had to go to the next door company to request for uhaul service.

Phong V. 
Rating:
4.0

Ensure wipers are functional...

Jonathan H. 
Rating:
2.0

Didn't really prepare for arrival. Slow check in and hook up. Poor service

Gary T. 
Rating:
5.0

The young man who helped me went out of his way to make sure my rental was ready and accessible even though Minneapolis had over 12 inches of snow the previous evening. They even contacted me to make sure that I understood their lot was snow covered and their plow service had not been through yet. They had the car dolly inside overnight to prevent it from being buried in the snow. The service was prompt, friendly and went way beyond what we required - I would highly recommend this location and in particular their staff for their excellent service and help.

Gerald G. 
Rating:
4.0

Location was a little hard to get in/out of due to small parking lot, but we did not have any real issues. Staff was helpful and friendly.

Mark V. 
Rating:
3.0

Being that it's located just BEHIND the U-Haul store that is easily seen, it's a little strange. I live in south Minneapolis, so that's why the N/A on the "recommend". But it did have the truck I needed on a very short notice, and everyone was super nice. Thank you!

Dawn U. 
Rating:
5.0

nice truck. good rental experience.

Peter O. 
No reviews have been submitted for this location.

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